Excellent environment with extremely big garden. The room is spacious and clean. The breakfast is great. Highly recommend.
MING KEE
2023 年 2 月入住 2 晚
10/10 超赞
MING
2018年09月19日
房间干净 ,能放心入住
MING
2018 年 7 月入住 1 晚
10/10 超赞
gordon
与家人出行
2025年03月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff went out of their way to help. Fantastic place. Will definitely stay here again
gordon
2025 年 3 月入住 1 晚
10/10 超赞
Jewelee
与家人出行
2025年03月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay, food is very good.
Jewelee
2025 年 3 月入住 1 晚
10/10 超赞
Rosslyn
2025年03月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent service from check in onwards. The delightful, professional and helpful Nadia heard my concerns about needing a quiet room and adjusted the booking accordingly. Sounds simple but it’s very rare for staff to take the request seriously! It made all the difference to me. The room was large, clean and comfortable. Beautiful grounds to wander in and a great breakfast which I really appreciated, as I hadn’t booked it. Will definitely be returning and highly recommend!
Rosslyn
2025 年 3 月入住 2 晚
6/10 一般
Eileen
与配偶出行
2025年03月18日
满意:员工和服务
不满意:住宿条件和设施,服务设施
The room and staff were ok. Although the waiters lack of English in the dining room proved to be a challenge at times. However, the exterior of the property looks unsafe. The window frames are rotting and falling apart. This is not a good look for such an expensive hotel.
The food was OK. Although we were surprised there was no breakfast menu to give options. The cost of the wine was extortionate. We expect to pay extra in a hotel, but £23 for 2 glasses of mediocre wine was ridiculous.
Finally, the wording on the hotel website and Expedia as to the cost should be urgently reconsidered. It is not at all clear that there is extra cost to use the swimming pool nor the length of the allowed session for the £10 charge. For a hotel that advertises itself as a 'spa hotel', this additional charge should be made clear before booking is finalised.
Eileen
2025 年 2 月入住 3 晚
8/10 还可以
Mary
与配偶出行
2025年03月9日
满意:员工和服务,清洁度
A lovely peaceful place. The old manor house and grounds are well worth experiencing. The hotel is a bit tired in places and would benefit from some investment but overall we had a very enjoyable stay!
Mary
2025 年 3 月入住 1 晚
6/10 一般
Rochelle
与家人及幼儿出行, 带宠物出行
2025年02月23日
不满意:员工和服务
Two bed apartment tired but great size for family with a dog. Property grounds really lovely especially for family/dog walks. Awesome offering but the below really lets them down.
Staff/customer service non existent. No management seen all trip.
Food average.
Fire drill went off Saturday 8am, no staff to be seen to direct you. Reception calls not answered and zero apology afterwards. Honestly would be worried if there was a real fire. Management should be very concerned.
Rochelle
2025 年 2 月入住 3 晚
8/10 还可以
Jack
2025年02月17日
满意:清洁度、员工和服务、住宿条件和设施
Jack
2025 年 2 月入住 1 晚
10/10 超赞
Denise
与家人出行
2025年02月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely very relaxing
Denise
2025 年 2 月入住 1 晚
6/10 一般
HAZEL
2025年02月16日
满意:住宿条件和设施,清洁度
We had a pleasant stay at this hotel, but unfortunately we arrived on Valentines Day on our way back from the Lakes. So it was busy, there seemed to be a wedding going on. When we asked the desk about booking a table for dinner, the lady declined to help us and asked us to ask ourselves.
The parking isn't clear when you drive in neither is the entrance, the drive is very long to the hotel and you could easily drive past the entrance with the poor signage at night time. The room temperate was too hot at night. But it was clean and spacious with the usual tea & coffee set up.
HAZEL
2025 年 2 月入住 1 晚
10/10 超赞
Richard
2025年02月15日
Richard
2025 年 2 月入住 1 晚
8/10 还可以
Miriam
2025年01月4日
Miriam
2024 年 12 月入住 2 晚
8/10 还可以
Richard
商务旅客
2024年12月31日
满意:清洁度、住宿条件和设施、客房舒适度
Richard
2024 年 12 月入住 2 晚
8/10 还可以
GARY
2024年12月23日
GARY
2024 年 12 月入住 1 晚
6/10 一般
Ashley
与家人出行
2024年12月22日
OK, but not great
Looks great online but a bit shabby and rundown in places. The room was cold with damp marks on the walls. Not worth the money. Breakfast average at best, low quality food that you may expect from a Mercure. Spa run down and dated
Ashley
2024 年 12 月入住 1 晚
6/10 一般
Brian
2024年12月16日
满意:清洁度
Disappointed
The accommodation was disappointing the rooms were basic. Did not expect a double room to have two single beds pushed together !
The blocks of rooms resemble basic student accommodation
The food was reasonable and dining room staff helpful
The Spa was good and Tom on reception was extremely helpful and his attitude greatly improved our stay .
Brian
2024 年 12 月入住 1 晚
8/10 还可以
Zeeshan
2024年12月12日
Zeeshan
2024 年 11 月入住 1 晚
4/10 很差
真实旅客
商务旅客
2024年12月7日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Was put in a cold room with no heating
Ended up complaining and getting the room changed
Shouldn’t have put someone in there in the first place
Breakfast for £16 was shocking too
真实旅客
2024 年 12 月入住 1 晚
8/10 还可以
Jim
商务旅客
2024年12月6日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Jim
2024 年 12 月入住 2 晚
6/10 一般
Julie
2024年12月4日
不满意:员工和服务
Restaurant food is expensive for what I would call basic food. Fish and chips at 18.95 is exceptionally poor. All batter and very little fish that comes with chips and a thimble size pot of peas. I have had to send this meal back several times before getting a decent piece of fish.