When we arrived and checked in, my room was not ready, so we decided to go for dinner and return later.
When we came back, we noticed trash bags stored in front of our door, with trash scattered on the floor. Our room was located in front of the facility room, which seemed to contribute to the mess. A few items, like tissue paper, were missing but were replaced the following day.
Unfortunately, the concierge didn't reach out until two days before my departure, which left me unaware of all the discounts and benefits available during my stay.
On a positive note, the housekeeping staff did a fantastic job throughout my visit, and the resort was well-maintained. The nearby shopping centers for groceries and dining were very convenient, and the resort's location on the northwest side of the Big Island made for a less crowded and peaceful experience. I will consider returning in the future