Great old world gem. Amazing breakfast and staff couldn’t be more pleasant or accommodating. Front desk staff was truly above and beyond.
Ronald
10/10 超赞
Andres
2022年05月28日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is a gem. The hotel is beautifully decorated, with incredible views of the city/mountains and the sea. Loved the indoor spa pool, breakfast, and the super warm, friendly staff always ready to help with a dinner recommendation, calling a cab, or with a story about a local sight. I'm an early riser and avid coffee drinker, and the amazing crew at Astoreca made sure to bring me coffee to my room, every morning. It was divine. Highly recommend. Can't wait to be back!
Andres
2022 年 5 月入住 2 晚
10/10 超赞
JOSE
2022年03月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lindo
JOSE
2022 年 3 月入住 2 晚
10/10 超赞
真实旅客
2022年03月2日
真实旅客
2022 年 2 月入住 1 晚
10/10 超赞
真实旅客
团体旅客
2022年02月21日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Highly recommended
Great location, friendly staff, good beds, delicious breakfast, stylish decoration. Highly recommended.
真实旅客
2022 年 2 月入住 1 晚
10/10 超赞
Sandra
2022年02月17日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excelente atención
Hermoso hotel
Sandra
2022 年 2 月入住 2 晚
10/10 超赞
Julio
2022年01月30日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Julio
2022 年 1 月入住 2 晚
10/10 超赞
raimundo
2021年12月6日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Muy buena la estadia
Muy cordial el
Personal del hotel
raimundo
2021 年 12 月入住 2 晚
8/10 还可以
Johan
2021年11月2日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Johan
2021 年 10 月入住 3 晚
2/10 糟糕
Christopher
团体旅客
2020年03月20日
不满意:员工和服务
Not Great for Price
Service was TERRIBLE! The front desk guy was sooooo rude. He would purposely make you wait at gate. Massage was not great. No head hole so my neck hurt more after.
Christopher
2020 年 3 月入住 2 晚
8/10 还可以
Kristina
团体旅客
2020年02月28日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Pricey but great location
Very well located and very clean.
Kristina
2020 年 2 月入住 5 晚
10/10 超赞
真实旅客
2020年02月17日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel
真实旅客
2020 年 2 月入住 1 晚
10/10 超赞
Michael
2020年02月11日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful hotel in a great city.
This is an amazing hotel. It is an historical landmark building that formerly was an art college. The staff was friendly and very helpful. The included breakfast was one of the best I have ever seen. The one downside was the lack of air conditioning, so the bedroom was rather warm at night.
All together a great place to stay, located in the center of the historic part of a great city.
Michael
2020 年 2 月入住 2 晚
8/10 还可以
真实旅客
与配偶出行
2019年11月18日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
An unusual and attractive building in a good location in the tourist area. Comfortable and spacious room. Nice terrace.
A bit overpriced compared to hotels we stayed in elsewhere.
真实旅客
2019 年 11 月入住 2 晚
8/10 还可以
Mr Simon Peter,Guildford
2018年12月13日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel, but.....
Had a very nice stay at this hotel in the heart of the old town (UNESCO World Heritage site). Nicely located for the restaurants (away from the flat port area). Nicely kept hotel.
Only two things let this place down. 1) The quality of breakfast was no where near as good as other hotels in Chile which was strange considering the level this hotel is pitched at. 2). On our last night we hoped to have a couple of drinks on the large hotel balcony overlooking the port only to find the area had all been reserved for a corporate function. (they had most rooms that night so it squeezed the other 5 rooms out)
Mr Simon Peter
2018 年 12 月入住 3 晚
10/10 超赞
真实旅客
2018年03月21日
满意:清洁度、员工和服务、住宿条件和设施
Very happy with choice. Staff very frienly, excellent food great boffet breakfast. Excellent location. Unhappy with bed base jutting out with sharp edges creating risk of leg injury
真实旅客
2018 年 3 月入住 2 晚
10/10 超赞
Catalina
2018年01月30日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Catalina
2018 年 1 月入住 1 晚
4/10 很差
Ignacio,Santiago, Chile
2018年01月8日
满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
Beautiful hotel, bad customer service
Beautiful hotel, very well located, with excellent infraestructure. However the customer service was very bad, especially from the hotel manager. I was charged with an abusive exchange rate (dollar/peso) of $680/US$ vs the official $605/US$. When asked if it was possible then to pay in dollars, they didnt let me , arguing that if I was Chilean (local), it was not possible. In general also, the treat towards me was not pollite at all.
Ignacio
2018 年 1 月入住 1 晚
8/10 还可以
Alfonso
2017年03月13日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Alfonso
10/10 超赞
.alexander
2017年02月23日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Situation parfaite de l’hôtel avec vue sur la baie. Un bon point pour la cuisine et le service.
.alexander
8/10 还可以
Ezequiel
2017年01月14日
满意:清洁度、员工和服务、住宿条件和设施
Agradable estadía
El hotel muy cómodo y una muy buena atención. Un tanto caro pero vale la pena el gasto. La ubicación del hotel es excelente pero si querés hacer playa es complicado
Ezequiel
6/10 一般
Michael,US
2016年12月2日
不满意:员工和服务
Good location
Staff fairly disinterested.
Restaurant is very good, however.
Needs some more TLC
Michael
2/10 糟糕
真实旅客
2016年01月30日
不满意:员工和服务
Bad Value Proposition and Poor Service
This hotel is no longer among the Relais Chateau offerings for good reason. Management claims to resolve problems that guests have pointed out repeatedly, but fails to do so. Among the reasons for our disappointing stay, were the hotel's failure to honor our reservation. We had booked two junior suites and instead received a room downgrade on one of the rooms to a "premium room" which was a far cry from the junior suite. No apology from the hotel was forthcoming, not to mention any sort of compensation for the inconvenience of having to split our family up on two different floors. Service was extremely poor in the restaurant, and haphazard at the front desk. Management has determined that price gouging for international travelers is acceptable by charging an exchange rate of the Chilean peso to the US dollar that is 25% higher than the market exchange rate. Breakfast is only served from 8:30 am to 10:30 am, so if you check out earlier, you do not get to have breakfast. Porters are only available beginning at 9:30 am to 10:00 am, resulting in guests having to handle their own luggage if they check out earlier. There is no air conditioning at the hotel, which is problematic on a sunny summer day and particularly on the 3rd floor where we were placed after our room reservation was downgraded. The wifi was very spotty and different passwords were required in different areas of the hotel. We will certainly never return to this hotel.
真实旅客
10/10 超赞
Not Provided,Occidental, CA
2016年01月19日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice place in Valparaiso
We had a very nice stay here. Our only complaint was the construction going on outside our room. Once that is done, I think it will be great. The front desk help (especially Eduardo) was great. Breakfast was delicious and plentiful. Room was spacious and clean, and the bedding was great. The recommendations we got for places to go for dinner were great. All in all, a very nice place to stay.