The room I booked on the platform showed that the reservation was successful and the payment was successful, but I drove to the front desk of the hotel and told me that there was no room to return it. I had no problem with it, but the money was not refunded to me. I booked another hotel and checked in, but Hilton Garden Hotel still didn't know when to refund the money. I will get a refund soon, regardless of the room. Why can I make a reservation and pay successfully without a room?
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10/10 超赞
Reem
2025年01月19日
满意:清洁度、员工和服务、住宿条件和设施
Reem
2025 年 1 月入住 1 晚
6/10 一般
Andrea,Saratoga Springs
与配偶出行
2025年01月19日
满意:服务设施,清洁度
不满意:员工和服务
Parking in the garage is not necessary and we didn't. There is free street parking. We will be seeking a $15 refund from Expedia.
Andrea
2025 年 1 月入住 1 晚
8/10 还可以
WAEL
2025年01月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was pleasant stay overall.
WAEL
2024 年 12 月入住 3 晚
10/10 超赞
Reem
与家人出行
2025年01月18日
满意:清洁度、员工和服务、住宿条件和设施
I loved it!
Reem
2025 年 1 月入住 1 晚
10/10 超赞
Samer
2025年01月18日
满意:清洁度、员工和服务、住宿条件和设施
Great
Samer
2024 年 12 月入住 4 晚
10/10 超赞
Herbert
2025年01月14日
Herbert
2024 年 12 月入住 3 晚
8/10 还可以
Seobin
2025年01月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My husband and I stayed for two nights. The hotel is clean and the staff are friendly. The beds are comfortable. Our first night was pleasant, we had no issues.
However, on the second night, the people staying in the conjoining room next to ours were very loud. We could hear people yelling and turning up the TV to the highest setting at 3 AM. I woke up and could not fall back asleep due to all of the commotion. Not sure if this is because the walls are thin or what.
Seobin
2025 年 1 月入住 2 晚
10/10 超赞
Hien,Katy
2025年01月7日
Hien
2024 年 12 月入住 1 晚
10/10 超赞
Darius
2025年01月7日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Calm hotel experience.
Darius
2025 年 1 月入住 2 晚
10/10 超赞
yalda
与家人出行
2025年01月7日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I could hear people talk from my room.
yalda
2024 年 12 月入住 1 晚
10/10 超赞
Sara
商务旅客
2025年01月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Secure Garage
Sara
2025 年 1 月入住 1 晚
10/10 超赞
Abed
2025年01月3日
满意:清洁度、员工和服务、住宿条件和设施
Abed
2024 年 12 月入住 1 晚
8/10 还可以
WAEL
2025年01月2日
满意:住宿条件和设施,员工和服务
WAEL
2024 年 12 月入住 4 晚
10/10 超赞
Roma Ian
与家人及幼儿出行, 与家人出行
2024年12月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean
Roma Ian
2024 年 12 月入住 4 晚
10/10 超赞
Roma Ian
与家人及幼儿出行, 与家人出行
2024年12月30日
满意:住宿条件和设施,服务设施
Our room is very clean
Roma Ian
2024 年 12 月入住 3 晚
6/10 一般
Thomas
与家人出行
2024年12月30日
不满意:服务设施
Did not receive housekeeping so had no coffee for the morning. Went to front desk and they did not have any to provide. Hotel charges extra for literally everything and advertises amenities they don’t have. Cleanliness and condition just ok. Shuttle service was the best thing about the hotel. Really not deserving of a Hilton brand name and more in line with a comfort inn. Luckily it was cheap. Not terrible but would not choose this hotel again.