We had little to no hot water the entire stay. It took 20-30 minutes to get tepid water. The water pressure was very low. The room needed a deep clean and cosmetic retouching. I spoke to the employee at the desk who admitted they were having problems with the hot water all weekend. I spoke to the manager after four attempts of no answer and being transferred to a full voicemail box. She basically seemed irritated and said she couldn’t do anything because I booked through a third party. She said she would credit the parking which we haven’t seen yet. We’ve stayed at this hotel before a couple of times. It seems to be worse each time.
Melinda
2024 年 11 月入住 3 晚
4/10 很差
greg
与家人出行
2024年11月11日
满意:清洁度
不满意:住宿条件和设施,服务设施
Check in was extremely slow, keys didn't work right, parking garage was tight, no hot water. Won't be back
greg
2024 年 11 月入住 2 晚
10/10 超赞
christina
与家人出行
2024年11月11日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved staying here 10 of 10 would recommend
christina
2024 年 10 月入住 1 晚
10/10 超赞
WEI-LI
2024年11月9日
WEI-LI
2024 年 10 月入住 2 晚
10/10 超赞
Leo,West Palm Beach
2024年11月7日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean hotel
Leo
2024 年 10 月入住 2 晚
10/10 超赞
Ana Clara Sousa
2024年11月7日
Ana Clara Sousa
2024 年 10 月入住 3 晚
10/10 超赞
Sridevi,CHARLOTTE
2024年11月3日
满意:清洁度、员工和服务、住宿条件和设施
It was very clean
Sridevi
2024 年 11 月入住 2 晚
10/10 超赞
Herbert
2024年11月2日
Herbert
2024 年 6 月入住 3 晚
6/10 一般
Suzan,Huntingtown
2024年11月1日
满意:住宿条件和设施,清洁度
I was charged $45 for parking even though we stayed 2 nights (supposedly $15 per night).
There is a coffee maker in the room with pods - but NO REGULAR COFFEE! Yes, there was herbal tea and 1 pod of decaf.
Small problems, but I doubt I would stay again.
Suzan
2024 年 10 月入住 2 晚
10/10 超赞
Denys
2024年10月31日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very good in all areas
Denys
2024 年 9 月入住 1 晚
8/10 还可以
Jehad
2024年10月29日
Jehad
2024 年 10 月入住 1 晚
6/10 一般
Soheil Joseph
2024年10月27日
满意:住宿条件和设施
Spending $15 a night for parking or parking on the street????
Soheil Joseph
2024 年 10 月入住 2 晚
2/10 糟糕
Lucia
2024年10月22日
满意:住宿条件和设施,清洁度
不满意:员工和服务
Customer service is an area of improvement. My daughter nedded to call me urgently and when she asked the receptionist to give me a message, the recepcionist laughed at her and hang up the phone. Would not recommend this hotel.as this type of service is unacceptable.
Lucia
2024 年 10 月入住 1 晚
8/10 还可以
Dorisalaan
2024年10月22日
满意:员工和服务,清洁度
Dorisalaan
2024 年 10 月入住 1 晚
10/10 超赞
Terrell
2024年10月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Waiting for my room to be ready was a slight inconvenience but i understood the staff was working hard to prepare for a large group of guests. Looking forward to staying here again.
Terrell
2024 年 10 月入住 1 晚
10/10 超赞
caroline
2024年10月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was easy to book online and the price was very reasonable! Thanks Hilton! Maryam was SO WONDEFUL! An angel!