Worst hotel I ever stayed in my life! The staff was the rudest one I’ve ever encountered.
After checking in (in 2nd floor) the room was terrible: broken light fixtures, loud A/C, broken fridge, etc. Went to the front desk to complain and ask for a different room and I was told by the person that it was not her problem anymore because she was clocking out. I was not up for waiting until next person came, since it was late at night I was traveling the whole day.
Next day after coming from all day outside around the city. We come in to find out there is a very loud party in the first floor. When I went to front desk to complain, the same person that checked me in the night before told me nobody was checking in in the that floor!! I argued with her that was not correct and I wanted another room. The manager came, only to make things worse, she was drunk! when I complained about the situation, she threatened me to check me out and put me out of the hotel, and with calling the police on me!!! I actually encouraged her to do that but suddenly she didn’t do it and decided to just change us to another room. The party was their own Christmas party!!
The only cordial person in the whole hotel was the security guy, who actually went to talk to the manager, right after she came back saying they changed my room and they were going to wave the pet and parking fees (which they did NOT do!!). She offered me free breakfast, but obviously after this experience I did not take.
WORST EXPERIENCE!