The downtown location of this hotel was its greatest asset. Plus the free breakfast. The reception desk staff was also friendly. Other than that, we were not impressed. Very surprised that this hotel is rated as 5 Stars. The bed mattress was extremely hard, old and uncomfortable; the bathroom door frame was rotting from lack of humidity control; we were supplied with only one towel per person each day; several tiles in the bathroom were cracked; and although the furniture was baroque style and supposed to appear old, it was truly OLD. The hallways did have lovely decor, however, the elevator door wouldn’t open or close properly during our entire stay and although we told the staff it was a danger to guests, they said they couldn’t do anything about it. Perhaps we would return only for the location and free breakfast.