Location was great and staff amazing. View from our room breathtaking.
Room was average, thought the window type air conditioner felt cool it also made you feel damp all night. Beds are small for 2. Toilet and sink leaked. Beware of slippery floor when wet. Local business nice but done do try to take advantage of you. Wish I would've stayed on my beach more to really enjoy what I already paid for
Overall yes I would stay here again mostly because of the view and staff.
Loraine
2024 年 9 月入住 6 晚
2/10 糟糕
James
与配偶出行
2024年08月26日
满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
This truly was a nightmare! In a 6 night stay we were in 4 different rooms. We were in the oceanfront room with a palapa roof. 1st and 2nd nights no A/C. New A/C unit was installed. While sleeping, the unit came off the wall crashing down, knocking down the fridge and breaking a table.It sounded like lightning had struck. Another night we had a storm. It was as if there was no roof. Water came in from every spot in the roof. I would like to emphasize that all staff was courteous and did everything management would allow them to. The problem here was the ownership just did not care. The rooms are kept in horrible condition with many repairs needed. Paco and staff did what they could with what they had to work with.
Ownership's solution was to comp us 2 days in the future to return to this place. NO thanks. Please be warned if you stay here, you may be writing a review just like me.
Tulum is a great place to visit, but believe me. Hotel BT Live Tulum is not.
James
2024 年 8 月入住 6 晚
10/10 超赞
Kaylie
2024年08月4日
满意:清洁度、员工和服务、住宿条件和设施
I loved my stay. I would stay there again!!
Kaylie
2024 年 7 月入住 3 晚
10/10 超赞
Johanna,Neerkant
与配偶出行
2024年08月1日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Heerlijke lokatie aan het strand
Prima ontbijt
Hier en daar onderhoud nodig maar waarschijnlijk achterstallig door orkaan van 2 wkn geleden
Johanna
2024 年 7 月入住 2 晚
6/10 一般
Ruben,El Paso
2024年07月30日
满意:员工和服务,清洁度
不满意:服务设施
The hotel is located next to good restaurants and clubs. It has a nice beach, however the rooms are very rustic... the electricity went out at night and there was none to call (reception is not open 24 hours) until next morning at 10am. The room was extremely hot...
Ruben
2024 年 7 月入住 2 晚
6/10 一般
Aliza
团体旅客
2024年07月28日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
They were kind the staff but the property is a place a would not return
Aliza
2024 年 7 月入住 3 晚
2/10 糟糕
Elena,Dallas
与家人出行
2024年07月15日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
There were few holes in a roof, so we got few water puddles on the floor. They cleaned our room only on 3rd day. There was no hot water in the first 2 days, finally when we got hot water, the pressure was so low that we had to wait at least 40 minutes to use either shower or toilet. Safe never worked. We reached out to the staff, but nobody ever addressed that. We couldn't wait to get back home and finally take a good hot shower.
Elena
2024 年 6 月入住 6 晚
8/10 还可以
Jasmine
与配偶出行
2024年07月11日
满意:清洁度、员工和服务、住宿条件和设施
The property was great and very accommodating. Unfortunately I was in Tulum during the hurricane. The hotel had contacted me and informed me they were out of WiFi. I was able to stay less than what I booked for but I was happy breakfast was included. I enjoyed the coffee and croissants that were complementary but everything else was separate.
Jasmine
2024 年 7 月入住 4 晚
8/10 还可以
christopher
2024年07月9日
满意:清洁度、员工和服务、住宿条件和设施
christopher
2024 年 6 月入住 2 晚
8/10 还可以
Salvador
与家人出行
2024年07月5日
满意:清洁度、员工和服务、住宿条件和设施
The stay was amazing. However the facilities are advertized a bit overrated.
Salvador
2024 年 6 月入住 5 晚
8/10 还可以
真实旅客
2024年06月28日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2024 年 6 月入住 2 晚
8/10 还可以
Maria Castro
团体旅客
2024年06月21日
满意:员工和服务,清洁度
Staff was friendly and helpful. Property was right on beach.
Maria Castro
2024 年 6 月入住 3 晚
10/10 超赞
Ramon Castanon
2024年06月19日
满意:清洁度、员工和服务、住宿条件和设施
Ramon Castanon
2024 年 5 月入住 3 晚
10/10 超赞
Glenda
2024年06月16日
满意:清洁度、员工和服务、住宿条件和设施
Glenda
2024 年 5 月入住 4 晚
10/10 超赞
Cesar,Jackson Heights
2024年06月12日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Highly recommend if you looking a quiet place in the middle of the hotels zone.
Cesar
2024 年 6 月入住 3 晚
10/10 超赞
Nadia
与配偶出行
2024年06月11日
满意:清洁度、员工和服务、住宿条件和设施
不满意:服务设施
the beautiful beach front location.
Nadia
2024 年 5 月入住 5 晚
10/10 超赞
Linda
2024年06月5日
满意:清洁度、员工和服务、住宿条件和设施
Linda
2024 年 6 月入住 1 晚
10/10 超赞
Dino
2024年06月4日
Dino
2024 年 6 月入住 2 晚
10/10 超赞
ELVIA
2024年06月4日
ELVIA
2024 年 6 月入住 2 晚
6/10 一般
Sofie Seime
团体旅客
2024年05月30日
满意:清洁度、员工和服务、客房舒适度
不满意:住宿条件和设施
Beautiful but would not recommend
Beautiful nature around the hotel and wonderful service from everyone except from the big man in the reception who made us finish our stay one day earlier than planned by screaming and threatening to call the Mexican police. The bungalows are nice, nothing luxurious but the nature and outside makes up for it.
Sofie Seime
2024 年 5 月入住 2 晚
8/10 还可以
Krystal
与家人出行
2024年05月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Aurelio was so nice and everyone at the property was very welcoming and made it feel like home.
Krystal
2024 年 5 月入住 3 晚
10/10 超赞
Hidalma
2024年05月14日
Hidalma
2024 年 5 月入住 2 晚
8/10 还可以
Ala
2024年05月2日
满意:员工和服务,清洁度
I'm staying at this moment at BTlive tulum. Its small hotel with bungalows in busy party and restaurant area its enough to relax and enjoying your vacation.