The water line was shut off for several hours leaving us unable to use the restroom.
Barbara
2024 年 11 月入住 1 晚
8/10 还可以
Joe
2024年11月12日
满意:员工和服务,清洁度
Joe
2024 年 11 月入住 1 晚
2/10 糟糕
Jeff
2024年11月12日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Got there and checked in,the lady at the desk was nice but had mentioned that the water had just came back on puts me in a room in the back 2nd floor room 218 so ok no big deal the room was ok, the next morning i get up and get ready to shower and there is no hot water so i go down ask the lady at the deck what is going on can they fix this right now she pretense to fill out a work order and never rights anything down so i go back up wait for 2 hours and nothing so i checked out and tell her ther is no hot water again and she said thaks for letting me know, how rude can you be the wait staff was horrible maybe worse then not having hot water. I do expect a full refund and an apology for her actions before i file a repot
Jeff
2024 年 11 月入住 1 晚
4/10 很差
Amy
2024年11月11日
不满意:清洁度、服务设施、住宿条件和设施
Stay was ok. Hotel little run down.
Amy
2024 年 8 月入住 2 晚
10/10 超赞
shannon
2024年11月10日
满意:清洁度、员工和服务、住宿条件和设施
Was great value for the price!
shannon
2024 年 11 月入住 1 晚
2/10 糟糕
DAVID RAY
与家人及幼儿出行, 与家人出行, 带宠物出行
2024年10月13日
不满意:服务设施
Property was dirty, rooms were dirty
No peep hole on my door, no ac in bedroom, no tv in bedroom
DAVID RAY
2024 年 10 月入住 2 晚
10/10 超赞
Chris
与家人及幼儿出行
2024年10月13日
满意:清洁度、员工和服务、住宿条件和设施
Beautiful property. Staff is nice. Can’t wait for breakfast. Only complaint. Large stain on couch and toilet handle broken.
Will definitely stay again.
Chris
2024 年 10 月入住 1 晚
10/10 超赞
Kimberly
2024年10月7日
满意:服务设施
Very nice and clean will book again
Kimberly
2024 年 10 月入住 1 晚
4/10 很差
Jackie
商务旅客
2024年09月27日
不满意:住宿条件和设施,清洁度
I wanted to do laundry because I planned on it when picking this hotel. Laundry available is important to me. I went to get detergent and no one was at the front desk. I waited a while and eventually left. I didn’t get to do laundry. The shower in my room was VERY old and permanently stained. It just felt dirty. The ceiling in my hallway was leaking and when it collapsed they put a cone on the floor next to the shattered ceiling tiles but didn’t clean it up. There was also a mouse in my room. This was my last night and it was almost 12 and because I couldn’t even get detergent earlier I didn’t bother trying to switch rooms. The back door where I would go in and out of was broken so the lever was zipped tied down to keep it permanently open. Anyone could have come in at anytime and made me feel less safe. I would not stay here again. I recommend renovating, hiring pest control, and training staff to be available.
Jackie
2024 年 9 月入住 4 晚
4/10 很差
Phyllis
带宠物出行, 与配偶出行
2024年09月22日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Suite looked like it was under repair, kitchen not stocked and a cockroach was running around the breakfast / coffee station
Staff was rude and inattentive at check in
Phyllis
2024 年 9 月入住 1 晚
8/10 还可以
Kelsey
商务旅客
2024年09月5日
满意:员工和服务、服务设施、住宿条件和设施
The hotel staff were really nice. The room was nice except some cleanliness issues. Fridge was dirty and had hair in it, even in freezer. Shower was large but the safety bar in it was broken and rusted off of the wall. The trim was gone in a couple of places in the room. But it was a good visit.
Kelsey
2024 年 9 月入住 1 晚
6/10 一般
Dorinda
2024年08月25日
不满意:住宿条件和设施
The room was dusty. Dust is growing out of the vents and the ceiling fan was covered in dust. Room was not properly cleaned in months. Pull out bed is very old the cloth on the chair is peeling and it was dirty. The television and remotes did not work. Front desk had to be called for assistance. Worse experience ever in a Homewood Suites.
Dorinda
2024 年 8 月入住 5 晚
8/10 还可以
Tippawan,Enid
2024年08月22日
满意:员工和服务,清洁度
I like the accommodations. My only complaints are that the toilet flapper was broken and a couple of lights were out.
Tippawan
2024 年 8 月入住 1 晚
6/10 一般
Sara
与家人出行
2024年08月21日
The stay was fine, there was an odd smell in the room. Everything seemed clean but it was more out dated than i expected. Breakfast was great, staff was friendly. I wasnt pleased with the drinking that was happening at the pool, so we weren't able to take our kiddo out to swim.
Sara
2024 年 8 月入住 4 晚
6/10 一般
Aquilus
与家人出行
2024年08月19日
满意:清洁度、员工和服务、服务设施
不满意:住宿条件和设施
Our suite had a half shower curtain on a full bath tub. Every shower resulted in pool of water on the floor. Also, the pullout sofa was an ancient spring bed that was very uncomfortable to sleep on in addition to being very filthy with stains. They need to change that sofa bed.
Aquilus
2024 年 8 月入住 3 晚
10/10 超赞
Pete
2024年07月26日
Pete
2024 年 7 月入住 1 晚
10/10 超赞
Andrea
与家人出行
2024年07月26日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great space, had everything I need.
Andrea
2024 年 7 月入住 2 晚
6/10 一般
barbara
与家人及幼儿出行, 与家人出行
2024年07月21日
满意:员工和服务
不满意:服务设施
Furniture was stained with unknown bodily fluids. We reserved a 3 room suite and they didnt have that room available. The young lady working the cou ter was very sweet and tried to make it right.
barbara
2024 年 7 月入住 1 晚
2/10 糟糕
Tammy
与家人出行
2024年07月18日
I drove 3 hours for a bday trip for my daughter. I drove up and it wasn’t your typical Hilton property. The lawn wasn’t mowed and there was no water in the pool. It looked trashy. Was told that they had to shut the pool down over the weekend because there had been 100 people in it. Still gave it a chance and went to our room. I opened the door and the couch was all sunken in and the cushions were lower than the frame. There were cigarette holes all on the couch and huge brownish stains everywhere on the couch and in the floor. My family and I turned around and left. The staff downstairs were very understanding after I showed them pictures. That was disgusting and was nothing like what the hotel was described as. Would not recommend this to anyone.
Tammy
2024 年 7 月入住 1 晚
6/10 一般
Zach
与家人出行
2024年07月18日
满意:客房舒适度,员工和服务
不满意:住宿条件和设施
I was a little disappointed the pool was closed and seem to be green in color so it hadn’t been maintained well. I’m guessing. Also the condition around the hotel, what I was used to with a Hilton grass and weeds, grown up stuff, not mowed trash in the parking lot. I will say, though that the little bit of interaction I had with the staff was great and they were very helpful.
Zach
2024 年 7 月入住 2 晚
8/10 还可以
Sebastian
2024年07月16日
满意:清洁度、员工和服务、客房舒适度
不满意:住宿条件和设施
Sebastian
2024 年 7 月入住 1 晚
10/10 超赞
Ivone
2024年07月16日
Ivone
2024 年 7 月入住 2 晚
6/10 一般
Michael,Bartlesville
商务旅客
2024年07月15日
满意:清洁度、员工和服务、住宿条件和设施
The only real down note I have for this property is that I was in a room with a king bed and the sheets didn't fit it. I woke in the morning with the bottom sheet wrapped around my arm and a leg.
Also the back door was always open in spite of signage saying it was locked and you needed your key to get in.