This was easily one of the best parts of our entire Norwegian trip. The food, concierge, front desk, and ballroom personnel were top-notch. They were friendly, informed, capable, and accommodating in every interaction. We felt welcome at every turn, they did their best to ensure a fantastic experience even though we only had one night to stay there. The rooms were very clean, but they do lack accessible power outlets, which is genuinely the only complaint we had about the stay. Well designed bathroom, TV-in-mirror, light controls, and entry way.