I didn’t even sleep full nights because of: Old, sunken mattresses with compacted springs and people partying in their cars outside my window despite complaining at 1am, yet it continued until I had to go to the front desk at 3am because they were still at it! People Live in this building - people who like to party. I can’t believe this is a residence. I met some and they were drugged out. They were the ones who told me people live here.
The elevators will close despite putting a hand, so there’s a real danger.
The one dresser in the room is broken - drawers won’t open - and there’s only one outlet available (in the bathroom, where I can’t leave my phone).
When I arrived, the front desk agent didn’t even explain anything (like how to get to the complicated parking lot entrance, when I asked (single mom) for a bell cart, he just pointed upstairs. Didn’t explain the ramps so I brought the cart in full of my suitcases (which he could’ve helped me with, there was no one else there) but I had to go back out and around to use an outside ramp. I couldn’t believe how unhelpful he was.
The steam room stinks and doesn’t really work. The sauna doesn’t get hot at all and doesn’t work.
I want a refund. I’ve never asked for one but I have had no sleep, my back is killing me from that very old mattress and I couldn’t believe it that people live here! And are allowed to party outside hotel guest rooms, getting wasted in their cars until 3am and staff don’t even stop it!
Josée