The property is beautiful. Although, upon arrival we were told that the elevator was out of order, and our room was up 4 *huge* flights of stairs which felt like stairmaster 10,000. We literally had to take breaks between flights. Around 11:30pm, we tried to buzz reception to ask for some plates and cutlery to be brought up to the room. We called 5 times, no answer. So we took the stairs, and the front desk employee was sitting on the lobby couch watching videos on his phone. He apologized and offered to bring them up, which there was no point because we had to walk back up the 4 flights of stairs anyway so we may as well bring the plates and cutlery with us. Fast forward to the next morning, when we hear elevator *dings*, and realize there is a hidden service elevator that the staff has been using the whole time. Why wouldn’t they offer their guests to ride in the service elevator up with all of our luggage at least? I’m not even exaggerating when I say how huge these flights of stairs were. It was really inconvenient, and I would expect better service from a *luxurious* hotel that we are paying a premium for. The service was disappointing and felt like the employees were checked out and couldn’t care less to be there.