There was no prior written notice that you will be charged 2000 yen if you check out 20 mins later than 10:00 am, sometimes you travel with the little ones, unexpected situation happens, mine was not having a great start of the morning, he was feeling sick, and check out got delayed because of that, even I explained multiple times to the front desk, they didn’t care at all, there was no human compassion or sympathy! All they cared was to charge me 2000 yen for that extra time. Never had I been charged for late check out, usually hotels will accommodate for late checkout, probably more common to charge you in Japan. So for families with kids that need flexibilities of checkout, this is not the place to stay. Their room is also very small, you will have problems storing 2 big suitcases, luckily we had 2 carryons only. Will not recommend this hotel, also will not book it in the future!