As soon as we entered the room, we were hit by a strong cigarette odor. It was clear that someone had been smoking in there, despite my booking a non-smoking room. I immediately went to the front desk to address the issue. The clerk was extremely impolite, insisting they were fully booked and there was nothing he could do. I checked APA's website myself and saw that rooms were still available for that night. He dismissed this as a website error and refused to help any further. When I asked for an air freshener, he wouldn't even acknowledge me. His attitude was incredibly rude and very impolite
We had no choice but to cancel our reservation and find another place to stay at 10 p.m. that night. One of the staff members came up with us to inspect the room. She could smell the strong odor even before entering. After she informed her colleagues, they finally expressed some regret. However, the overall experience was terrible—the staff were generally rude and unwilling to assist