Lovely hotel and the staff were so helpful and welcoming even with the language barrier
Andrew
2024 年 9 月入住 1 晚
6/10 一般
真实旅客
2024年09月3日
满意:清洁度
Disappointing needs more customer care
Information from Hotels.com at time of booking was incorrect both on the price of a bottle of Champagne upon arrival (more than quoted) and Hotels.com said the restaurant was closed on Sunday and Monday evening, the hotel is actually short staffed on both those days so only a very few spaces, it was however fully booked, so on a 3 night stay we had to leave the hotel and find a local restaurant for 2 of the 3 nights, considered this very poor.
The restaurant food isnt that well presented, I had fillet steak and it was very tough! Breakfast was a constant quest asking for the coffee pot to be re filled or for more scrambled egg. This morning a new batch of scrambled egg arrived which was stone cold. The restaurant is the most disappointing aspectn of the hotel and the reason we would never book here again.
Hotel needs to be more customer care focussed in my view.
真实旅客
2024 年 8 月入住 3 晚
10/10 超赞
Alexis
2024年09月1日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Alexis
2024 年 8 月入住 1 晚
8/10 还可以
Andrew
与配偶出行
2024年08月31日
满意:清洁度、员工和服务、服务设施
Great location for channel tunnel. Pool and restaurant are very good.
Andrew
2024 年 8 月入住 1 晚
8/10 还可以
Steven
2024年08月31日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Steven
2024 年 8 月入住 1 晚
10/10 超赞
Gudrun
2024年08月28日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
War ein sehr schöner Aufenthalt
Gudrun
2024 年 8 月入住 1 晚
6/10 一般
Franck
与家人出行
2024年08月20日
满意:员工和服务,清洁度
Franck
2024 年 7 月入住 1 晚
10/10 超赞
Dickson
与配偶出行
2024年08月18日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property and staff were lovely and it was ideal for our dogs with easily accessible walking areas and dog beds and bowl provided. Plus a ground floor room.
The dining room was attractive, modern and comfortable with lovely views of the grounds.
HOWEVER- The standard and quality of the food was poor and not what one would expect at such a nice hotel.
We would stay at the hotel again but would not eat in the restaurant. As it was, we decided to give the breakfast a miss!
Dickson
2024 年 8 月入住 1 晚
6/10 一般
Sarah
与家人出行
2024年08月12日
不满意:员工和服务
Average
Grounds are stunning but as others have said service was a big let down.
Had to wait ages to check in as no one on desk. Same happened later at the bar. We almost gave up ordering a drink.
The room seemed quite nice at first but the carpet was absolutely disgusting and we kept our socks and shoes on the whole time!
Food in restaurant was ok, nothing special. Service was better in the restaurant than in the hotel.
We used this hotel as an overnight stop on the way south but won’t be returning.
Sarah
2024 年 8 月入住 1 晚
6/10 一般
Phill
团体旅客
2024年08月9日
Phill
2024 年 8 月入住 1 晚
8/10 还可以
Mrs S
2024年08月4日
Mrs S
2024 年 8 月入住 3 晚
8/10 还可以
Birthe
与家人出行
2024年08月3日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Birthe
2024 年 7 月入住 1 晚
10/10 超赞
John-Patrick
2024年08月3日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Fantastic hotel.
John-Patrick
2024 年 8 月入住 1 晚
8/10 还可以
Adrian
2024年08月2日
Adrian
2024 年 7 月入住 1 晚
8/10 还可以
bernard
2024年07月31日
满意:清洁度、员工和服务、住宿条件和设施
Confort a ameliorer
Chambre et decoration de qualité. Il lanque un ascenseur et la climatisation
bernard
2024 年 7 月入住 1 晚
8/10 还可以
Lisa
2024年07月30日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Lisa
2024 年 7 月入住 1 晚
10/10 超赞
Victoria
与家人出行
2024年07月27日
满意:清洁度、员工和服务、客房舒适度
The staff were excellent and could not do enough to help us.
The facilities are amazing and we have booked another night on our journey home from the South of France as a result.
Victoria
2024 年 7 月入住 1 晚
8/10 还可以
Xavier
2024年07月25日
满意:清洁度、员工和服务、住宿条件和设施
Xavier
2024 年 7 月入住 1 晚
10/10 超赞
John
2024年07月24日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely Hotel
A super hotel in a lovely location. We only stayed for one night but will certainly try to stay again.