6/10 一般
LISA M.
2024年10月19日
满意:清洁度
Never Again
The property itself delivered. We were actually the very first to stay there when it was listed. This time there was no host for VRBO. There was a concierge named Sandy. I could not find my reservation so I called every name on the list. My bad I said guest room not bunk room. She flew off the handle and did not stop until my husband yelled at her. At this point I thought I was having a heart attack. She kept calling me by the wrong name and after he intervened she calmed down and miraculously found the reservation. Now we left most of our dinner at the restaurant to find out that the 3 days I reserved turned into 2. So $155 just disappeared. Vacation ruined. She never sent the confirmation email If you book make sure you have your confirmation before you get there. Both of our fault but she was extremely rude and unprofessional.
LISA M.
2024 年 10 月入住 2 晚