The TV in the room did not work at all, the door out to our balcony would not open and was stuck - room 511.
On top of that, we were on the 5th floor which has an exclusive lounge for those who stay on the 5th floor. They do a free continental breakfast there- however, our room keys (that worked for our door) would not work to get us in the 5th floor lounge/snack & breakfast room, so we missed out on that benefit but sure paid a hefty price to stay at this hotel for one night.
My husband went down to the front desk where he expressed our dissatisfaction in our stay and he was told we would be awarded points to our Bonifay account. I actually booked with Expedia and not Bonifay- when I looked at my account, I have been awarded NO points. Shocker!
The hotel is in a good location and right off of i75.
Kaitlyn
2024 年 11 月入住 1 晚
2/10 糟糕
Fred,Chatham
2024年10月23日
不满意:清洁度、员工和服务、住宿条件和设施
Door to bathroom locked!
AC super loud
Set on 60 no where that in temp
Bathroom was disgustingly dirty
Shower was not clean
Towels had stains on them
NO shampoo only 2 pump bottles of conditioner and an empty shampoo holder
White dust on everything
No tv remote
Phone not working
Furniture was old, chipped
Room/hotel smelled
Front desk never answered phone so had to go down there to complain about the bathroom being locked
Floor doesn’t even look like it’s been vacuumed
Overpriced
Front desk was VERY slow when checking in
Overall a very poor experience and I will not be back or stay at another Sheritan
Fred
2024 年 10 月入住 1 晚
2/10 糟糕
Karly
与家人出行
2024年10月21日
满意:员工和服务
不满意:住宿条件和设施,清洁度
Hotel and room had a terrible smell carpet was dirty cigarettes all over the entrance
not happy as cleaning is very important for me and my family
Karly
2024 年 10 月入住 1 晚
10/10 超赞
Conan
2024年09月23日
Conan
2024 年 9 月入住 2 晚
10/10 超赞
Iain,Daytona Beach
2024年09月23日
满意:清洁度、员工和服务、住宿条件和设施
Nothing additional.
Iain
2024 年 9 月入住 1 晚
8/10 还可以
John
2024年09月23日
满意:员工和服务
John
2024 年 9 月入住 1 晚
8/10 还可以
Salahuddin,Newark
2024年08月19日
满意:清洁度、服务设施、住宿条件和设施
Nice room and comfortable
Salahuddin
2024 年 8 月入住 1 晚
2/10 糟糕
David
与家人出行
2024年08月16日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
The people are great just the facility is lacking seen water leaking from the ceiling the balcony/ view was of the roof would not recommend the place but the staff is the only thing holding it together
David
2024 年 8 月入住 1 晚
10/10 超赞
Lyudmila
2024年08月12日
满意:清洁度、员工和服务、住宿条件和设施
Great staff. Clean and new
Lyudmila
2024 年 8 月入住 4 晚
6/10 一般
ricardo
与家人出行
2024年08月9日
满意:清洁度
不满意:住宿条件和设施,员工和服务
Front desk. Need. Customer service
ricardo
2024 年 7 月入住 1 晚
10/10 超赞
David
2024年08月7日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
David
2024 年 5 月入住 2 晚
10/10 超赞
Winifred
2024年07月23日
Very friendly staff.
Winifred
2024 年 7 月入住 1 晚
8/10 还可以
真实旅客
2024年07月21日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2024 年 7 月入住 2 晚
6/10 一般
William
2024年07月19日
Staff was very nice, it is just run down.
William
2024 年 7 月入住 2 晚
8/10 还可以
Sonja
2024年07月18日
满意:员工和服务,清洁度
Girls Trip 2024
Hotel Staff were very friendly and did their best accommodate when I arrived and my room was not ready. The hotel furniture in the rooms need to be updated and could use some beautiful pictures for the walls
Sonja
2024 年 7 月入住 3 晚
10/10 超赞
Ronald,West Palm Beach
与家人出行
2024年07月18日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything
Ronald
2024 年 7 月入住 2 晚
10/10 超赞
Joseph
2024年07月14日
满意:清洁度、员工和服务、客房舒适度
Joseph
2024 年 7 月入住 1 晚
4/10 很差
elio
2024年07月14日
满意:员工和服务
不满意:清洁度、住宿条件和设施、客房舒适度
place need a overhaul
the place is dated , not a fan of carpet in the rooms
elio
2024 年 7 月入住 1 晚
8/10 还可以
Brittany
与配偶出行, 团体旅客
2024年07月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Room wasn’t clean when we checked in. The staff made it right by upgrading us free of charge. Very nice, efficient staff.