Overall the hotel is good. Unfortunately, we had these experiences...room safe locked upon arrival. Had to ask about room cleaning, told yes they clean every day but our room was only clean two day of the four nights. we had to bother front desk staff late one night for towels. Found big roach (insect) in room. Showed front desk staff who replied "oh you had a visitor". Was told they would spray but didn't till next day when we were checking out and they sprayed (very smelly) with our clothes in the room. Our access cards had failed us two days of the four nights...quite annoying when you try to enter your room after a long day. We were awaken several mornings between the time of 7am-9am as roofers were on the roof repairing some hurricane damage. Signs in the elevator stated work would begin at 9am but the truth is they began much earlier. Manager informed me that workers ere only to load supplies and equipment before 9am but not work. I shared video with her showing the noise in our room for them. Manager was aware of the above issues and tried to offer compensation (one free night) but later I was told she couldn't as I booked this through Expedia.
kevin
2024 年 11 月入住 4 晚
6/10 一般
Jeffrey
与家人及幼儿出行
2024年11月12日
满意:服务设施,员工和服务
Sofa was dirty when we pulled it out to use as a bed. Had crumbs and an article of clothing from a previous guest. Room also didn’t have pillows or blankets for the sofa bed even though we had booked reservations for 5 people which would necessitate the sofa bed.
Jeffrey
2024 年 11 月入住 1 晚
8/10 还可以
Rodney
与配偶出行
2024年11月5日
We arrived a little early for check in a 2 pm. Check in was at 3 pm. We returned to the hotel at 3:30 pm and the room still wasn’t ready. We had to wait until after 4 before we could check in.
Rodney
2024 年 10 月入住 4 晚
10/10 超赞
Raul
与家人出行
2024年11月1日
满意:清洁度、员工和服务、住宿条件和设施
Excellent stay will tecomend
Raul
2024 年 10 月入住 2 晚
10/10 超赞
Lisa,Naples
与配偶出行
2024年10月20日
满意:清洁度、员工和服务、住宿条件和设施
Wow! What a great room! The bed was comfy, expansive space and even a great seating area!
Lisa
2024 年 10 月入住 2 晚
6/10 一般
Jamie
团体旅客, 商务旅客
2024年10月20日
满意:员工和服务
The staff was nice and kind. The room smelled like mildew and mold. But it was booked fulled and room couldnt be changed.
Jamie
2024 年 10 月入住 3 晚
10/10 超赞
Julian
2024年10月7日
满意:清洁度、员工和服务、住宿条件和设施
Rooms were spacious and check in and out was quick.
Julian
2024 年 9 月入住 1 晚
10/10 超赞
Angelymar
与配偶出行
2024年10月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Me encantó la estancia en este hotel, super limpio, el personal amable y ubicación conveniente.
Angelymar
2024 年 9 月入住 1 晚
10/10 超赞
Barbara
2024年10月4日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent Property
Barbara
2024 年 10 月入住 2 晚
10/10 超赞
Idalberto,HIALEAH
与家人及幼儿出行
2024年09月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very good
Idalberto
2024 年 9 月入住 1 晚
2/10 糟糕
Robin
与配偶出行, 商务旅客
2024年09月29日
不满意:住宿条件和设施
The room smelled like mildew severely. When asked if I could change rooms the front desk attendant offered me air freshener. Never returning!!
Robin
2024 年 9 月入住 2 晚
10/10 超赞
Sheri,Ellijay
2024年09月23日
满意:清洁度、员工和服务、住宿条件和设施
Sheri
2024 年 9 月入住 1 晚
10/10 超赞
Linnet
与家人及幼儿出行, 与家人出行
2024年09月23日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
N/A
Linnet
2024 年 9 月入住 2 晚
6/10 一般
Christian
与家人及幼儿出行
2024年09月14日
满意:住宿条件和设施,服务设施
不满意:员工和服务,清洁度
The airport is too close the swimming pool is dirty
Christian
2024 年 7 月入住 6 晚
10/10 超赞
Jairo
2024年09月11日
满意:清洁度、员工和服务、住宿条件和设施
Jairo
2024 年 8 月入住 1 晚
8/10 还可以
Diamela
2024年09月8日
满意:清洁度、员工和服务、住宿条件和设施
It was ok
Diamela
2024 年 8 月入住 2 晚
8/10 还可以
maria
2024年09月7日
满意:员工和服务,清洁度
I like room service every day and very clean.
The smell in the hallway was like smell of dusty i wasn't sure but it was not good.
The staff was suoer nice specially the lady of saturday morning was very attended and super nice.
maria
2024 年 8 月入住 5 晚
10/10 超赞
CLAYBORN
2024年09月3日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everyone at the front desk was helpful and friendly. Housekeeping staff was also hard-working and offered assistance when needed.
CLAYBORN
2024 年 9 月入住 1 晚
6/10 一般
Armando
与配偶出行
2024年09月3日
满意:员工和服务
Our bathroom had blood stain on the wall next to the toilet and the room just felt old with a facelift look to make it look nice. We only stayed for one night so it was no big deal to deal with it for that night.
Armando
2024 年 7 月入住 1 晚
10/10 超赞
Corey
与家人出行
2024年08月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We went to a concert at Raymond James and it was very convenient. The room was nice and the beds were comfortable. Breakfast was good.