- **Room Issues:** There was no hot water in my room for two days, and the air conditioning didn’t work upon my arrival, taking nearly two hours to repair.
- **Mosquito Control:** Unlike other resorts I’ve visited in the Caribbean and Mexico, Cala Luna did not have outdoor mosquito repellent incense lit up during meals, which would have enhanced the dining experience.
Additionally, I discovered that there was a trash area just meters away from my room. Hotel workers mentioned that this contributed to an increased infestation of spiders, insects, and mosquitoes, amplifying the issue and making it difficult to enjoy the outdoor spaces. Occasionally, the odor was really pungent.
- **Checkout Process:** The checkout process was frustrating, with multiple computing errors causing a delay of over 30 minutes.