When I called to ask about our room, the male staff member on the phone was dismissive and seemed to feel our questions were beneath him. Upon arrival the check in process took over 15 minutes and seemed to be extend by the reception area help (which happened to be the same person we spoke with on the phone).
Beyond this, the hallways and rooms smell like pee of some sort, causing us to sleep with the windows open to the full amount (2 inches on each side?!). Bedsheets smell like Febreeze, not clean or fresh.
Lots of noise was present at night; it seems a drug culture is prevalent at the location...my son was concerned about several men behaving strangely-running up and down the stairs, while asking us where the lobby was and another instance of a drunk man pushing past him in the elevator. Loud noises throughout the night in the hallways.
Overall, 3 stars is an awfully gracious score for this hotel.