Terrible stay. This hotel spoilt my holiday. First, the hotel's Dead Sea beach was closed. Which makes staying in this area pointless as the area is isolated. Second, their swimming pools were empty. This was one of the main attractions to do here. They had no real excuse, different stories like heating broke or cleaning pools. They said we could use the Spa pools instead. But then they charged 10JD each time to use them. Disgraceful. I had put a deposit on account at reception. But everytime I went for a meal I got harassed by staff about payment. On one occassion I had to tell the buffet staff FOUR times that I was charging it to my room. Then whilst I was eating, a member of staff came to me asked me to pay for my meal, whilst I was eating and had already told them 4 times I was charging it to my room account. Talking of food. The quality of the food was poor. Also every meal time the food was only luke warm. A disgrace. Generally, they will try and add extra charges to everything and are not concerned about providing any customer satisfaction. Then I had been shopping and brough some bottles of wine as gifts. They refused to allow me to bring in the wine as they said it was a security policy at the Dead Sea area that bottles of wine were not allowed to be brought into the hotel. Then they said I could bring in the bottles if I paid 50JD. Rip off hotel! That was the final straw. I booked out and went to another hotel.