帕洛阿尔托斯坦福纪念教堂附近酒店

"New,clean."

"The hotel is very nice and new. Always love the Japanese toilets, however the room is a bit too small. "

"The hotel is conveniently located across From Stanford shopping center and about 5-8minutes drive to downtown Palo Alto. The bed is comfortable, and love how the room has 2 sinks. Only downside to it is that it is located near the train tracks so you could hear the trains honking and passing by at night. Will suggest booking a courtyard view room instead of poolside ones where it may be a bit noisy due to the location being closer to the train tracks. "

"During our stay, we had an incident where we thought someone was trying to enter our room cause we heard the door shut. We immediately reported it to the front desk. The hotel staff took our complaint very seriously and began investigating right away. They kept us informed throughout the process, providing regular updates on their progress. To ensure our safety and peace of mind, they promptly offered to switch our room. The hotel checked the smart door access records. They discovered that the door hadn't been completely shut, causing it to eventually close on its own. Despite the situation being a misunderstanding, the staff's thorough investigation and detailed explanations were very reassuring. We were very impressed with the hotel's commitment to guest safety and their professional handling of the situation. Their prompt response and dedication to resolving our concerns were exceptional. We highly recommend this hotel for their excellent customer service and attention to detail."