Hotel was overbooked, was not incormed of this, paid for 3 rooms days ahead of time only to be told nothing was available upon arrival. Called a few hours before check in to confirm everything and was told everything was ready for my check in.
真实旅客
2021 年 3 月入住 1 晚
2/10 糟糕
LaBria
2021年03月26日
LaBria
2021 年 3 月入住 2 晚
10/10 超赞
真实旅客
2021年03月19日
真实旅客
2021 年 3 月入住 2 晚
8/10 还可以
真实旅客
2021年03月11日
满意:员工和服务
All was fine except the rug looked like it had not been vacuumed and one of the beds had dirty sheet and pillow case. We changed it and then was fine.
真实旅客
2021 年 3 月入住 1 晚
2/10 糟糕
Aran
2021年03月9日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Always call hotel and confirm availability
Hotel was overbooked so I never got a room.
Aran
2021 年 3 月入住 1 晚
8/10 还可以
Shannon
与家人出行
2021年02月27日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Blankets
The room was good but asked for blankets and they said they were short on blankets
Shannon
2021 年 2 月入住 1 晚
2/10 糟糕
真实旅客
与配偶出行
2021年02月22日
不满意:清洁度、服务设施、住宿条件和设施
The room was very dirty and so run down. The tub was dirty, holes in the wall, door looked like it had been kicked down a couple of times.
真实旅客
2021 年 2 月入住 1 晚
8/10 还可以
Ryan
2021年02月22日
Ryan
2021 年 2 月入住 2 晚
2/10 糟糕
George
商务旅客
2021年02月8日
满意:员工和服务
不满意:清洁度、住宿条件和设施、客房舒适度
George
2021 年 2 月入住 1 晚
8/10 还可以
Kurt
商务旅客
2021年02月3日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Kurt
2021 年 2 月入住 1 晚
4/10 很差
真实旅客
与家人出行
2021年01月31日
不满意:清洁度、住宿条件和设施、客房舒适度
Non-smoking rooms still smell of heavy cigarettes
We booked a non-smoking room. Went inside and the bed was unmade and food and bottles were on the desk as if someone was still staying in our room. Unclean and smelled like cigarette smoke. We changed rooms at the front desk and I made it really clear we could not have a smoking room or an old room that had been smoked in ever. Our second room smelled even worse and the cigarette smoke was so strong, it immediately saturated our clothing from only ten minutes in the room. We left and received refund. Front desk staff was very nice and apologetic
真实旅客
2021 年 1 月入住 1 晚
10/10 超赞
Andrew
2021年01月30日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Andrew
2021 年 1 月入住 1 晚
4/10 很差
Evan
团体旅客
2021年01月29日
满意:员工和服务
不满意:客房舒适度,住宿条件和设施
Unpleasant stay
Our stay was unpleasant at best. First, they couldn't find our reservation throigh hotels.com. Then, when we got to our room, the heat didn't work, which is ridiculous in thr middle of winter. We did get switched to a different room and received a discount thanks to Amber's exceptional customer service skills and friendly manner. But the heater should be checked regularly by their maintenance and this should never have occurred
Evan
2021 年 1 月入住 2 晚
6/10 一般
Jeremiah
商务旅客
2021年01月21日
不满意:住宿条件和设施,清洁度
Dirty rooms. Outdated heat source.
Jeremiah
2021 年 1 月入住 2 晚
2/10 糟糕
真实旅客
2021年01月18日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Horrible, dont stay
The room was nasty. Not cleaned. Frudge smelled bad, microwabe had food splattered in it.
真实旅客
2021 年 1 月入住 1 晚
10/10 超赞
Sally
2021年01月17日
Sally
2021 年 1 月入住 2 晚
4/10 很差
真实旅客
商务旅客
2021年01月16日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Gross
The first room i was givin the walls were stained and patched,the tv and phone did not work and just felt dirty the second room i was given the floors were dirty and the tub and shower were not cleaned overall it was gross I'll never recommend or stay there again.
真实旅客
2021 年 1 月入住 1 晚
2/10 糟糕
Callum
2021年01月11日
不满意:住宿条件和设施,清洁度
Callum
2021 年 1 月入住 1 晚
2/10 糟糕
真实旅客
2021年01月6日
Unable to rest and relax for concern for property and self.
真实旅客
2021 年 1 月入住 1 晚
6/10 一般
真实旅客
2021年01月5日
满意:住宿条件和设施,员工和服务
Mix opinion of my stay.
The rooms air conditioner didn’t work so it was really hot in the room the bathroom was dirty to where there was a wash rag from previous people still in the room, the bed was awful and the pillows sucked.
But the customer service was amazing other than a note on the door multiple times saying will be back in 20 minutes and it was almost an hour
真实旅客
2021 年 1 月入住 2 晚
8/10 还可以
Nancy
2020年12月8日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
It was a good stay no problems clean rooms
Nancy
2020 年 9 月入住 1 晚
8/10 还可以
Margarita
商务旅客
2020年11月19日
满意:员工和服务
The room was ok. It smelled like a cat or dog was in the room. Saw a roach crawling on the floor. The linen was cleaned. The floor could have been cleaner.