Check in was easy, lobby was clean, room was clean and spacious, pull out couch was easy to set up and there was plenty of room for it, and the bathroom was nice. Our room did not have the linens for the pull out couch in the closet as stated in the room, and weird since my reservation said 3 guests. I went down to the front desk (around 1 a.m.) and requested them. The front desk worker had some attitude when I asked, was reluctant to go look for them, but did go find some. I also requested a pillow, which he said that he didn’t have any, so I had to borrow one from the bed in our room, which was a little annoying. Pull out couch wasn’t super comfortable, but that’s to be expected. Other than that issue, everything else was nice. Was close to our concert venue, was clean, and check in/out was easy and quick. Would definitely stay here again if going to a concert at The Factory!