Unfortunately we are dissatisfied to the fact that we were assigned a bottom floor room even though hotel was half empty, after upstairs guests were told we couldn’t sleep because of the lack of noise barrier from old squeaky floors and walls they kept making noises after 10:00 PM they just didn’t care, it was a long extremely loud noise up to 3:00 AM unbearable when people upstairs walk, loud talking/TV…
this location is close to the Nevada borderline where the casinos are. The check in is made online, office placed guests right above each other, then if people not respect silence hours it’s a problem, we contacted the numbers provided but no option to move us was offered right away since person said needed approve from the mgmt team. Being in Lake Tahoe with this kind of noise with no one in person at the hotel left us with the sensation of vulnerability, to us ruined all the other good things that hotel has to offer. We only wanted/needed to rest, people have different plans while traveling the minimum requirement it’s to be able to rest within the “resting hours” at least.
Sorry but not having someone capable to resolve this type of issues when occurs was very frustrating. I would not recommend this place if you want to have a quiet experience.