6/10 一般
Sitara H.
2024年10月21日
满意:清洁度
Weekend Getaway
The property was beautiful and extremely clean. Close to Sonoma downtown.
We were very disappointed with a few things:
1. Before making the reservation I had specifically asked if the pool was heated and the person responding to us said yes it will always be heated to 80 degrees and that was not the case. We reached out to the person through the VRBO app and whoever responded said they will turn on the heater to 80 degrees. The contact person communicating with us on text by phone gave a contradictory message and said they will not heat the pool during this season and we need to pay $150 per day. This was not communicated to us during the booking.
2. There are two different people communicating on the app vs the contact person by phone and they both give us contradicting information.
3. We were supposed to check out on a Sunday and the cleaners showed up at the house on a Saturday and asked us if we were checking out and woke us up by banging on the doors and room doors multiple times even though we were sleeping. When opened the door, she showed us messages saying the property manager had sent her to clean the house even though we were not supposed to check out.
4.The week of the trip we received an email that said do not meter the property address on GPS it will not take you to the right location. However, there were no directions provided to get to the location and when I reached out to the property manager no one got back to us for a few days.
Sitara H.
2024 年 10 月入住 3 晚