We came for the music festival. the valet when we arrived was super helpful. We were on the 6th floor, so you have to go up a few stairs, but he helped us get all of our luggage, chairs (for the festival), etc. up the stairs and into our room. Wonderful place. Loved the fact that the hotel property is right on the ski run. Tons of dogs, which we love. Loved the place and how friendly, helpful and attentive all of the employees were. We'll be back.