First off, they messed up my reservation. I had reserved a specific room. The hotel would not give it to me. A representative from Hotels.com even called the front desk and told them what I had reserved and the hotel still would not give it to me. So, they ended up putting me in a room where the shower did not work and the door would not fully shut. On the second morning, I went back to the lobby to let them know that the shower did not work and that I could not get the door to my room to latch. They moved me to another room. The new room (still not what I had reserved) had a hole in the floor, about the size of a foot and around 4 inches deep, that had been carpeted over and once again, the door would not latch. The maintenance man came and looked at it. Then, he went with me back to the front desk and explained the situation. The nice lady at the front desk said that I had been through enough and gave me the room that I had initially reserved. When checking out on Sunday, I was informed that the general manager said that I could not get my security deposit back because of they sent me to the upgraded room. To sum this all up, I ended up paying $100 more to stay in the room I had initially booked to go along with 2 other rooms that were dilapidated. Quick side note, when I stayed in this same hotel last year, I was in a room where the plunger chain on the toilet was broken. Everytime I used the toilet, I had to reach in the back and pull the plunger with my hand.