So upon check in at 3:30pm we were advised that the restaurant was fully booked.
We were looking forward to a nice ribeye steak but were left with just the bar food options. Gutted. Went to our room to find there were 3 light bulbs not working, the telephone didn’t appear to dial out so if we needed anything would have to walk from the stable block at the back of the hotel in the rain to the reception. There were no tea making facilities although on the positive there was a fridge an iron a hairdryer and the room was clean and we eventually got the remote for the tv to work after taking the batteries out and back in again. We used the pool facilities- it looked dated - the pool cover was very well worn and ripped and looked a state. The steps at one side were taped off as broken the grill on the jacuzzi was broken. The jacuzzi itself was that hot when I got out I felt dizzy. Not a great experience. The reception called to offer us a slightly later than wanted slot in the restaurant which I thought was lovely but when I then asked to go ahead with it they said oh no sorry that time isn’t available (eh!!) so We ended up ordering a dominoes pizza delivery which the staff were absolutely fine about but we just had to eat in our room which was also not bad. To end the night the bed mattress you could feel the shape of the springs on it when lying down.
Overall we think the hotel is dated and a bit run down in certain areas and we would not return in the future.
Karen
2024 年 10 月入住 1 晚
8/10 还可以
Aimee
与配偶出行
2024年10月27日
满意:服务设施,员工和服务
Very lovely our car broke down and the staff were very accommodating and helped us!
Aimee
2024 年 10 月入住 3 晚
10/10 超赞
John,Great Yarmouth
2024年10月25日
满意:清洁度、服务设施、住宿条件和设施
A very good stay
John
2024 年 10 月入住 4 晚
4/10 很差
Christopher,Buxton
商务旅客
2024年09月29日
满意:员工和服务
不满意:住宿条件和设施,清洁度
The property has clearly seen better days, was adequate for two nights whilst up in Shrewsbury on business but not really suitable for business travellers if more used to sharper boutique hotels. Majority of the clientele seemed to be working class pensioners on bus tours etc.
Christopher
2024 年 9 月入住 2 晚
10/10 超赞
Phillip
2024年09月25日
满意:清洁度、员工和服务、住宿条件和设施
Very nice setting and close to Shrewsbury
Phillip
2024 年 9 月入住 2 晚
8/10 还可以
Emma
2024年09月23日
Emma
2024 年 9 月入住 1 晚
10/10 超赞
Margaret
2024年09月23日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful hotel - hope to return next year!
Margaret
2024 年 9 月入住 3 晚
8/10 还可以
Michael
与家人出行, 团体旅客
2024年09月21日
满意:清洁度、员工和服务、服务设施
Out of town hotel but ideal for a weekend break using the spa and thermal suite. Rooms were a little tired but spacious. Staff were very helpful and attentive. Buffett breakfast worked well.
Michael
2024 年 9 月入住 2 晚
10/10 超赞
Emma
2024年08月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I absolutely love staying here. Yes, some parts are a bit tired (only the gym and equipment!), but that doesn't affect the stay, the friendliness or the quality. The breakfasts are lovely, as are the staff. I love staying here.
Emma
2024 年 8 月入住 2 晚
10/10 超赞
David
2024年08月27日
满意:住宿条件和设施,清洁度
Very happy
David
2024 年 8 月入住 1 晚
4/10 很差
Peter
与配偶出行
2024年08月27日
Need to be told in advance not to take your luggage to reception.
I lugged two heavy suit cases to reception to find my room was back outside and a further 60 metres.
No offer of help
Peter
2024 年 8 月入住 1 晚
10/10 超赞
Lisa
2024年08月25日
满意:清洁度、员工和服务、住宿条件和设施
Lisa
2024 年 8 月入住 1 晚
10/10 超赞
Catherine
团体旅客
2024年08月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Really lovely grounds and facilities.
An improvement may be to add some disabled parking spaces, but I managed ok. Loved the spa with its easy access to the pool.
Catherine
2024 年 8 月入住 1 晚
10/10 超赞
Stela
2024年08月13日
满意:住宿条件和设施,清洁度
Stela
2024 年 8 月入住 6 晚
8/10 还可以
Helen
2024年08月10日
Our superior room was very dark, one very small window. Breakfast was fairly good but cooked breakfast was cold. Overall experience ok
Helen
2024 年 8 月入住 1 晚
10/10 超赞
Steven
商务旅客
2024年08月7日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Gym, Pool and Spa facilities were absolutely fantastic. Food was amazing. 10/10 would go again.
Steven
2024 年 8 月入住 2 晚
4/10 很差
Kirsty
2024年08月5日
不满意:清洁度
Kirsty
2024 年 8 月入住 1 晚
10/10 超赞
Timothy
2024年08月4日
Timothy
2024 年 8 月入住 2 晚
8/10 还可以
Susan
2024年08月4日
Susan
2024 年 8 月入住 1 晚
10/10 超赞
Maisie
与配偶出行
2024年08月1日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The place was very nice and well maintained. The outdoor area was the best for me, as I love the outdoors and nature. The room was comfortable and clean.
Maisie
2024 年 7 月入住 1 晚
10/10 超赞
Alison,Swansea
带宠物出行, 与配偶出行
2024年07月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely dog friendly hotel in a nice setting. The garden and lake made the venue even more picturesque. It was ideal for our needs with great staff, facilities and walking areas.
Alison
2024 年 6 月入住 1 晚
8/10 还可以
Pamela
带宠物出行, 商务旅客
2024年07月27日
满意:员工和服务,清洁度
不满意:住宿条件和设施
I was. Unable to shower on last morning as the water was scalding hot even in the cold tap I did tell reception which isn’t really good enough in such an expensive hotel but otherwise really enjoyed staying
Pamela
2024 年 7 月入住 2 晚
8/10 还可以
Brigid
与配偶出行
2024年07月24日
A comfortable stay only issues was the room was near the bins which were emptied at 5am . Very noisy.