Fantastic check in staff. Nothing was too much trouble on checking in / reservations etc.I felt they went the extra mile and some more.
Joanne
2024 年 11 月入住 1 晚
6/10 一般
Martyn
2024年11月10日
满意:住宿条件和设施,员工和服务
不满意:清洁度
Martyn
2024 年 11 月入住 1 晚
10/10 超赞
Amanda
团体旅客
2024年11月9日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Was a beautiful place to stay room was nice and. Clean food was good staff was nice
Amanda
2024 年 11 月入住 1 晚
8/10 还可以
Anthony
2024年10月29日
满意:清洁度、员工和服务、住宿条件和设施
Anthony
2024 年 10 月入住 2 晚
8/10 还可以
Karen
与配偶出行
2024年10月28日
满意:员工和服务,清洁度
不满意:住宿条件和设施
So upon check in at 3:30pm we were advised that the restaurant was fully booked.
We were looking forward to a nice ribeye steak but were left with just the bar food options. Gutted. Went to our room to find there were 3 light bulbs not working, the telephone didn’t appear to dial out so if we needed anything would have to walk from the stable block at the back of the hotel in the rain to the reception. There were no tea making facilities although on the positive there was a fridge an iron a hairdryer and the room was clean and we eventually got the remote for the tv to work after taking the batteries out and back in again. We used the pool facilities- it looked dated - the pool cover was very well worn and ripped and looked a state. The steps at one side were taped off as broken the grill on the jacuzzi was broken. The jacuzzi itself was that hot when I got out I felt dizzy. Not a great experience. The reception called to offer us a slightly later than wanted slot in the restaurant which I thought was lovely but when I then asked to go ahead with it they said oh no sorry that time isn’t available (eh!!) so We ended up ordering a dominoes pizza delivery which the staff were absolutely fine about but we just had to eat in our room which was also not bad. To end the night the bed mattress you could feel the shape of the springs on it when lying down.
Overall we think the hotel is dated and a bit run down in certain areas and we would not return in the future.
Karen
2024 年 10 月入住 1 晚
8/10 还可以
Aimee
与配偶出行
2024年10月27日
满意:服务设施,员工和服务
Very lovely our car broke down and the staff were very accommodating and helped us!
Aimee
2024 年 10 月入住 3 晚
10/10 超赞
John,Great Yarmouth
2024年10月25日
满意:清洁度、服务设施、住宿条件和设施
A very good stay
John
2024 年 10 月入住 4 晚
4/10 很差
Christopher,Buxton
商务旅客
2024年09月29日
满意:员工和服务
不满意:住宿条件和设施,清洁度
The property has clearly seen better days, was adequate for two nights whilst up in Shrewsbury on business but not really suitable for business travellers if more used to sharper boutique hotels. Majority of the clientele seemed to be working class pensioners on bus tours etc.
Christopher
2024 年 9 月入住 2 晚
10/10 超赞
Phillip
2024年09月25日
满意:清洁度、员工和服务、住宿条件和设施
Very nice setting and close to Shrewsbury
Phillip
2024 年 9 月入住 2 晚
8/10 还可以
Emma
2024年09月23日
Emma
2024 年 9 月入住 1 晚
10/10 超赞
Margaret
2024年09月23日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful hotel - hope to return next year!
Margaret
2024 年 9 月入住 3 晚
8/10 还可以
Michael
与家人出行, 团体旅客
2024年09月21日
满意:清洁度、员工和服务、服务设施
Out of town hotel but ideal for a weekend break using the spa and thermal suite. Rooms were a little tired but spacious. Staff were very helpful and attentive. Buffett breakfast worked well.
Michael
2024 年 9 月入住 2 晚
10/10 超赞
Emma
2024年08月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I absolutely love staying here. Yes, some parts are a bit tired (only the gym and equipment!), but that doesn't affect the stay, the friendliness or the quality. The breakfasts are lovely, as are the staff. I love staying here.
Emma
2024 年 8 月入住 2 晚
10/10 超赞
David
2024年08月27日
满意:住宿条件和设施,清洁度
Very happy
David
2024 年 8 月入住 1 晚
4/10 很差
Peter
与配偶出行
2024年08月27日
Need to be told in advance not to take your luggage to reception.
I lugged two heavy suit cases to reception to find my room was back outside and a further 60 metres.
No offer of help
Peter
2024 年 8 月入住 1 晚
10/10 超赞
Lisa
2024年08月25日
满意:清洁度、员工和服务、住宿条件和设施
Lisa
2024 年 8 月入住 1 晚
8/10 还可以
Lauren
2024年08月24日
Lauren
2024 年 8 月入住 1 晚
10/10 超赞
Catherine
团体旅客
2024年08月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Really lovely grounds and facilities.
An improvement may be to add some disabled parking spaces, but I managed ok. Loved the spa with its easy access to the pool.
Catherine
2024 年 8 月入住 1 晚
10/10 超赞
mohammed
2024年08月18日
mohammed
2024 年 8 月入住 1 晚
10/10 超赞
Christine
与家人出行
2024年08月17日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely hotel
Lovely relaxed atmosphere
Staff all polite
Lovely setting
Fan in room
Only issue we had windows open if we’d know bin men were coming at 6.30 Friday morning we would have had windows shut
Christine
2024 年 8 月入住 4 晚
10/10 超赞
Lydia
2024年08月16日
满意:清洁度、员工和服务、客房舒适度
Lydia
Had a lovely stay had a view issues tv not working fridge not working but the manager happily helped and sorted the issue no problem would definitely stay again room lovely bed very comfortable
Lydia
2024 年 8 月入住 3 晚
10/10 超赞
Peter
2024年08月16日
满意:清洁度、员工和服务、客房舒适度
Peter
2024 年 8 月入住 2 晚
8/10 还可以
Graham
商务旅客
2024年08月16日
满意:清洁度、员工和服务、客房舒适度
Nice, bit dated, leave time to enjoy facilities
Nice stay, friendly staff on reception, very welcoming and helpful. Restaurant was full, so had to eat in the bar. Had rump steak, quite expensive (£19), but excellently cooked. Breakfast was good. I will stay again.
Graham
2024 年 8 月入住 1 晚
4/10 很差
Jody
商务旅客
2024年08月14日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
I think they only want old people to stay there
Internet didn't work, fire alarm went off randomly at 4am.
Hallway had damp. Breakfast guy need had me over the coals because Hotels.com had put it down for 2 breakfasts when i'd only selected 1. The old front desk lady was very upperty boardering rude. The young staff on check in and in the gym were great though. No hash browns.