My daughter and I stayed for 3 nights, for a special trip together. We arrived at around 8:30 pm , after a long day of travel, and I found it off putting to deal with a kiosk and a live video of a woman (from the Philippines) instead of front desk person. I had requested to be in a room away from the road but our room was the closest to the highway; I was told no other rooms were available, which was a bit hard to believe given the almost empty parking lot.. The road noise was loud at times, especially early in the morning.
On the plus side: The room was large, clean, nicely decorated, with comfortable beds. The location is convenient for hiking and dining. Parking is free and plentiful.
I tried calling the front desk during daytime hours several times with questions related to our stay and the line was always busy. The lack of anyone onsite after hours and the lack of phone contact to the front desk at any time made the experience feel quite impersonal- and I wondered what a guest would do in case of an emergency.
I had carefully read the hotel website and the list of amenities, so was puzzled that no robes were in the room despite that being at the top of the list. Going out to the hot tub in the almost freezing temperatures would have been much more pleasant with a robe! When I finally found a human at the front desk one morning and asked about that, she was surprised to hear it was on the website as an amenity and that the hotel was “working on getting robes”.