The process to check in and purchase items from the “convenience store” takes too long to complete. No one was picking up used towels around the pool, and at breakfast time we noticed many used glasses and plates still left outside from last nights guests.
Breakfast and Dinner food quality was good as well as the service. Many rooms have no scenic view. Room we stayed in was right next to a conference room, which added more noise as well as a lot of extra visitors when we were trying to relax outside.
Brian
2024 年 10 月入住 3 晚
10/10 超赞
Lane
与配偶出行
2024年10月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly.
Lane
2024 年 10 月入住 1 晚
10/10 超赞
Dylan
与配偶出行
2024年10月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good times
Dylan
2024 年 8 月入住 2 晚
4/10 很差
ernest
与家人出行
2024年10月17日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel was in a very nice location but driving back to Sedona for shopping and eating was hard with traffic.
Hotel grounds were nice but had construction outside our sliding door on 1st floor.
The main problem was the room cleaning service or lack of it. We were there 6 nights and only had someone come and clean the room. On the third day after calling housekeeping and the front desk, the only thing that was done was bring clean towels but did not even take the dirty towels. Terrible service starting with the management.
Would not stay there again !
ernest
2024 年 10 月入住 6 晚
10/10 超赞
Angela
团体旅客
2024年10月12日
满意:清洁度、员工和服务、住宿条件和设施
Great stay, wonderful everything except the construction outside our room, but it ended up not being a big deal for our stay…just hindered us sitting on the patio.
Angela
2024 年 10 月入住 4 晚
10/10 超赞
steve
与家人出行
2024年10月1日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Super nice resort in beautiful location. Work out room was great as well as the live music on the back patio
steve
2024 年 6 月入住 2 晚
10/10 超赞
Cristian
2024年09月24日
满意:清洁度、员工和服务、住宿条件和设施
Cristian
2024 年 9 月入住 1 晚
8/10 还可以
Robert
与家人出行
2024年09月23日
满意:服务设施
Great location and facilities. Massive potential but in need of a refresh.
Robert
2024 年 6 月入住 3 晚
8/10 还可以
Catherine
与配偶出行
2024年09月21日
满意:清洁度、员工和服务、住宿条件和设施
Great hotel, the pool area needs some updating.
We loved the live music on Friday and Saturday nights. Nice and cozy fireplaces.
Catherine
2024 年 9 月入住 3 晚
6/10 一般
PAUL
2024年09月18日
PAUL
2024 年 8 月入住 2 晚
4/10 很差
Joe,MIDDLETOWN
与配偶出行
2024年09月17日
满意:住宿条件和设施,清洁度
不满意:员工和服务
did not have daily housekeeping. never told us on check in .never heard of this .had to go to front desk to get additional towels.tp coffe etc.
Joe
2024 年 9 月入住 3 晚
2/10 糟糕
Tracey
团体旅客
2024年09月2日
I can only give it 1 star. We actually could not stay here. They didn't have a room with 2 beds that we had reserved 4 months prior to our stay. We were informed of this when we were checking in. We were told we were "upgraded" to a king suite....One bed and a pull out couch. Uh, nope. Doesn't work for 4 people. We stayed at The Wilde and had wonderful accomodations there.
Tracey
2024 年 8 月入住 2 晚
10/10 超赞
Melanie
与家人出行
2024年08月31日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful location
Melanie
2024 年 8 月入住 2 晚
10/10 超赞
Moumita
2024年08月29日
满意:清洁度、员工和服务、住宿条件和设施
Moumita
2024 年 8 月入住 4 晚
10/10 超赞
aleida
2024年08月27日
满意:清洁度、员工和服务、住宿条件和设施
Love everything about this property
aleida
2024 年 8 月入住 5 晚
10/10 超赞
Shane
与家人出行
2024年08月25日
满意:员工和服务
Nice, comfortable, beautiful views of Bell Rock. We thought the beds were very comfortable (even the pull-out couch!), the pool was fun, the restaurant was open nice and early and the staff was helpful. Would definitely stay again!
Shane
2024 年 8 月入住 2 晚
6/10 一般
Patrycja
与家人出行
2024年08月24日
满意:员工和服务,清洁度
The outdoor pool area needs love. The umbrellas have holes and the outdoor cushions are embarrassing for a Hilton hotel.
Patrycja
2024 年 8 月入住 5 晚
2/10 糟糕
Emily
2024年08月22日
不满意:清洁度、员工和服务、住宿条件和设施
This hotel should not be advertised as a 4 star hotel. It is 2 stars at best. Enjoy the lobby when you walk in, because that is the only part of the hotel that is nice.
This hotel is very run down. They closed a parking lot to build some outdoor space. However, they need to be updating the rooms and the pool. The pool is small and does not look like anything in the photos advertised. The gentleman who was working the pool was also very rude. The pool was dirty and no one was cleaning it ever.
We stayed from Saturday-Tuesday and our room was not cleaned once. When I complained to the front desk they just offered to send clean towels to the room. I have seen a lot of reviews that rooms do not get cleaned here. Not sure why management has not been able to address this recurring issue for such a large hotel chain like Hilton. We ordered room service Saturday night and left our plates outside the room. It did not get picked up until Monday evening. There were a lot of dirty dishes in the hallway from other guests as well. The room also had a bad musty smell.
Please spend your money and precious time off from work elsewhere. You deserve a good vacation, and won’t have one here. This place is motel room and service on a “resort” price.
The bellman and man who delivered our room service were nice. Besides them the staff is unfriendly and not helpful.
Emily
2024 年 8 月入住 3 晚
10/10 超赞
Carlos armando gallego
2024年08月22日
满意:清洁度、员工和服务、住宿条件和设施
Me gusta que aya golf enseguida a la propiedad y restaurante aceptables ,,, y tiendas ,,,
Carlos armando gallego
2024 年 8 月入住 1 晚
6/10 一般
Vincent
2024年08月20日
Gym was nice
Vincent
2024 年 8 月入住 5 晚
8/10 还可以
Marion,West Nyack
2024年08月16日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great except there was a lot of construction going on around the outside of the hotel so we could not use our outside patio. The service was great as well as the location.