This place is clean, staff friendly and a very convenient location. 5min from uptown and no more than 10 min from all the trail heads we went to.
Alyssa
2024 年 10 月入住 4 晚
10/10 超赞
Charlene
2024年10月2日
满意:清洁度、员工和服务、住宿条件和设施
Charlene
2024 年 7 月入住 1 晚
10/10 超赞
Sharon
2024年09月30日
满意:清洁度、员工和服务、住宿条件和设施
Sharon
2024 年 9 月入住 1 晚
2/10 糟糕
Prof M Gene
2024年09月22日
不满意:清洁度、员工和服务、住宿条件和设施
This property is old and run down. The tub did not drain properly in room108. They added $ 17.00 for parking in their own property parking spaces….these are junk fees being added, especially since pandemic. The price of the room was over $340 (not worth it at all) plus additional parking fees not presented to us by Expedia or hotel reservation until arrival and shoved onto a “ parking permit”.Food: marginal for breakfast. Horrible arrogance by staff at desk…blamed it all on Expedia as third party. This leaves the customer whiplashed between two parties…the hotel and Expedia.
Outrageous corporate behavior. Hampton and Expedia better get their act together or face legal action. Even had the right name attached to the wrong address on receipt, but for some place in Nevada….blamed it on Hilton Honors and Expedia. Desk said they could not fix it now.
If you want my business you must perform…I expect to hear from both parties for this assault on the consumer.
Prof M. Gene Aldridge
International Business professor
8948 S 254th Drive
Buckeye, AZ 85326
602 999 0688
Prof M Gene
2024 年 9 月入住 1 晚
10/10 超赞
Shari
团体旅客
2024年09月21日
满意:清洁度、员工和服务、住宿条件和设施
Enjoyed
Shari
2024 年 9 月入住 4 晚
6/10 一般
Nancy
2024年09月18日
Nancy
2024 年 8 月入住 1 晚
6/10 一般
Audrey
2024年09月13日
Audrey
2024 年 8 月入住 1 晚
4/10 很差
Kimberly
2024年08月18日
不满意:清洁度、员工和服务、住宿条件和设施
Kimberly
2024 年 8 月入住 1 晚
8/10 还可以
Jean,Kingman
与配偶出行, 团体旅客
2024年08月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Did not like having to pay for parking.
Jean
2024 年 8 月入住 2 晚
4/10 很差
真实旅客
2024年08月5日
不满意:客房舒适度,住宿条件和设施
Your mileage may vary?
Arrived and given key to room already occupied (found out after trying room key and someone opening door). Fortunately was remedied after and another room was given. Nice large room with king bed but AC was having a hard time keeping up and the room was balmy. Fortunately only there for 1 night. Great breakfast offering the following morning. Decent rate for Sedona location.
真实旅客
2024 年 8 月入住 1 晚
8/10 还可以
Jason
2024年08月2日
Jason
2024 年 7 月入住 2 晚
10/10 超赞
Sebastian
2024年08月1日
Sebastian
2024 年 6 月入住 1 晚
6/10 一般
mirna
2024年07月27日
No ho water
mirna
2024 年 7 月入住 1 晚
8/10 还可以
Tricia
与家人及幼儿出行
2024年07月24日
满意:清洁度、服务设施、住宿条件和设施
Overall cleanliness. Quite and easy to and from the parking lot.
Tricia
2024 年 7 月入住 3 晚
8/10 还可以
Nathaniel
与家人出行
2024年07月23日
满意:客房舒适度,住宿条件和设施
Nathaniel
2024 年 7 月入住 1 晚
10/10 超赞
Heidi
与家人出行
2024年07月20日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Relaxing stay!
Our stay was amazing! Great service, clean room and facilities. The complimentary breakfast was great too!
Heidi
2024 年 7 月入住 1 晚
6/10 一般
Valerie
与配偶出行
2024年07月19日
满意:员工和服务
不满意:服务设施
Location, alrhough - no mountain or red rock views
Valerie
2024 年 7 月入住 2 晚
2/10 糟糕
真实旅客
与家人出行
2024年07月19日
满意:清洁度
不满意:员工和服务、住宿条件和设施、客房舒适度
Hotel Sold Room with Known A/C Issue in AZ Summer
The experience for our family was terrible at this location and we won't be back. Why?
Hotel sold a room with a known AC problem and thought that was OK. I checked-in around 8pm and when i arrived at the room it was clear the hotel knew there was a problem b/c when i contacted the front desk the gal said "yeah, its been like that for a few days and can't figure our the problem". They were completely booked, so basically we were stuck there. I think its completely wrong to sell a room and charge a full rate when there is a problem... when i checked-out the next morning i explained i wanted an adjustment to my bill, front desk said they couldn't do anything. Girl at the desk was very apathetic to the situation... crazy.
The lacking customer service skills demonstrated by the manager and staff is alarmingly horrible. Front desk clerk on Saturday morning was horrible. I asked her to take my number to have her manager call me (never heard back from anyone). I called again the following week to directly speak with the manager. The person told me she isn't available and could i email her instead b/c she is very busy. Email her?... umm NO. The girl insisted i email... again NO I want to discuss this directly on the phone. It's been 2 weeks and still no return phone call from anyone at this hotel.
Oh... and they also made me pay $17 a night to park. This was not disclosed at check-in. That should be included in the rate for a hotel in Sedona, AZ... total money grab.
STAY AWAY!