I locked myself out of my room at around 6:30 am, while stepping out to grab a drink, the front desk was closed, called the number as posted multiple times from 6:30-9:00 am, with no answer, I couldn't even get into the lobby and had to sit outside in the cold. When attempting to get a new room key, the front desk agent asked 50 questions about why I needed it, I had my id matching name on room