Couldn't fault the hotel, considering the building is 150 years old it was in great condition, very well looked after, everywhere was clean and tidy. It was -1 outside but the whole hotel was lovely and warm, very relaxing. The staff were all nice and very helpful, the food and the dining room were great. The only thing that let it down was the parking outside, not enough spaces.
Justin
2025 年 1 月入住 2 晚
2/10 糟糕
ian
2025年01月19日
满意:清洁度
不满意:员工和服务、服务设施、住宿条件和设施
i left a day early the room was noisey being next to lifts it was hot and very small for a double and lit up all night from a light in window opposite it was impossible to get a drink there was always a queue of about 15 because the bar person was clearly overwhelmed i don't know where the coach loads came from but they were fighting in the bar and you don't expect that in a hotel
ian
2025 年 1 月入住 3 晚
8/10 还可以
Angie
与配偶出行
2025年01月19日
满意:清洁度、员工和服务、服务设施
We found the room really clean and cosy. The only issue we had was when the toilet flushed a nasty drains smell came from the shower plug.
Angie
2025 年 1 月入住 1 晚
6/10 一般
Christine
与配偶出行
2025年01月19日
不满意:住宿条件和设施,员工和服务
Booked double twin when in room only one towel , no heating no wardrobe or cupboard space, windows scruffy cups brown scuff marks. Felt as if room was for a single person.
Christine
2025 年 1 月入住 2 晚
4/10 很差
Dale
与配偶出行
2025年01月19日
满意:服务设施
不满意:清洁度、员工和服务、住宿条件和设施
The reception are was great cant knock that where we was situated it looked like it not been hooverd for a month the windows looked like they have not been cleaned in 6 month and as for the cooks and chef they should be retrained or got rid of
Dale
2025 年 1 月入住 2 晚
8/10 还可以
Gavin
与家人出行, 带宠物出行, 商务旅客
2025年01月16日
满意:员工和服务、服务设施、住宿条件和设施
no it isn't the best, but at the price I've zero complaints & I wouldn't think twice about booking again & you can see its getting better slowly but surely & if I move to the area I will try & get the manager to employ me clear so outside fungus mold issues
Gavin
2025 年 1 月入住 1 晚
10/10 超赞
Chris
与配偶出行
2025年01月6日
满意:清洁度、员工和服务、住宿条件和设施
Great place to stay .. sea views are amazing ..
Chris
2025 年 1 月入住 2 晚
8/10 还可以
Christopher
2025年01月3日
满意:清洁度、员工和服务、住宿条件和设施
Fabulous old building, some parts a bit faded glory, but still a great place to stay.
Christopher
2024 年 12 月入住 1 晚
10/10 超赞
Angela
2025年01月2日
满意:服务设施
It was a lovely 3 days the place was nice and clean very xmasy will be doing it again this year well worth the money
Angela
2024 年 12 月入住 3 晚
8/10 还可以
Adam
团体旅客
2025年01月2日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Rule for leaking a water in the bedroom on the carpet
Adam
2024 年 12 月入住 2 晚
4/10 很差
lynne
与配偶出行
2025年01月1日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
We stayed mew yr 23 and whay a party fab entertainmemt staff were fab room was nice . Fast forward to new year 24. New years party a big disappointment . Not half as good as year before . Room was below average. Flaking paint all over carpet due to what looks like a damp patch. Room was full of cob webs not cleaned to any decent standard. Food breakfast was good but the orange juice was awful and only resembled oj same colour but awful to taste . Staff i found 2 members really quite rude. I love being in scarbough its one of my favourite places . Doubt ill be booking the grand next year. We stayed in room 543
lynne
2024 年 12 月入住 1 晚
6/10 一般
Ken
与配偶出行
2024年12月27日
满意:员工和服务
不满意:住宿条件和设施,清洁度
Sea view if only you could see out of dirty windows and this was ground floor
Ken
2024 年 12 月入住 4 晚
10/10 超赞
Sam
团体旅客
2024年12月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Seamless check in and pleasant staff on reception. We were given a free upgrade which was nice, thank you. Overall good experience.
Sam
2024 年 12 月入住 1 晚
10/10 超赞
James
2024年12月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
James
2024 年 12 月入住 4 晚
4/10 很差
Ernest
与配偶出行
2024年12月26日
不满意:清洁度、员工和服务、住宿条件和设施
It seems to have gone downhill in our eyes
The big bar was terrible the surfaces were sticky like they were never cleaned properly. Our bedroom had some bare patches on ceiling and over picture rails .there were 2 of us but only 1 chair..
Ernest
2024 年 12 月入住 2 晚
2/10 糟糕
Hakeem
2024年12月24日
不满意:清洁度、员工和服务、住宿条件和设施
There were no heating when we arrived, the temperature was 0 outside, i informed a staff who said it is not going to work until 8 am , but it didn’t start even at 8 am. I asked another staff in the morning to what happened and she politely said that it a mistake and it should have worked all night and proposed to bring up a portable heater when we were about to leave the hotel. I didn’t expect that!
Hakeem
2024 年 12 月入住 1 晚
8/10 还可以
Sue
2024年12月5日
满意:清洁度、员工和服务、住宿条件和设施
Sue
2024 年 12 月入住 1 晚
8/10 还可以
Maurice
与配偶出行
2024年12月1日
I enjoyed my night at the grand a fantastic historic hotel I would definitely recommend it and I look forward to going back ☺️
Maurice
2024 年 11 月入住 1 晚
10/10 超赞
Amanda
与配偶出行
2024年12月1日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely stay
Amanda
2024 年 11 月入住 1 晚
10/10 超赞
Benjamin
与配偶出行
2024年11月28日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely stay, Well worth the money
Benjamin
2024 年 11 月入住 2 晚
8/10 还可以
john
2024年11月21日
john
2024 年 10 月入住 2 晚
10/10 超赞
NIGEL
2024年11月19日
满意:住宿条件和设施,清洁度
NIGEL
2024 年 11 月入住 2 晚
10/10 超赞
Yvonne
2024年11月15日
满意:清洁度、员工和服务、住宿条件和设施
Such a beautiful building, good entertainment. Reception very slow but will be returning