The hotel was generally good. The location was convenient, and the room was clean and tidy. However, the front desk service was very poor, especially from a female staff member when I checked in. I even felt racially discriminated against.
I arrived at the hotel on March 9th at 4:20 PM and lined up to check in. I greeted this woman, but she had a serious expression and didn't respond. She asked for my information in a mechanical way, and I gave her my last name. She then told me my room wasn't ready yet and would take at least another hour, so I left and came back an hour later.
When I met her again, she was still very cold. She processed my check-in, and after I swiped my credit card, she handed me the room key and immediately answered a phone call, ignoring me as if she had finished helping me. I felt very offended and disrespected.
Throughout the process, she didn't tell me where my room was located, which floor facilities like the gym or meeting rooms were on, or even mention that breakfast was included with my room. She didn't provide any information about breakfast time or location.
When I went back to ask about breakfast, I saw her smiling and providing detailed information about the hotel to a white woman. At that moment, I felt I was being racially discriminated against.