6/10 一般
Emily W.,Indianapolis, IN
2024年08月1日
Thought it was going to be better
Based on other reviews, our expectations for this home were high and we were looking forward to it. The trip started off on a sour note. We tried to check in at our scheduled time: 4pm however, when we arrived at the property, the cleaner was there and told us “I need at least another hour to finish”. We had gone grocery shopping so needed to put our cold items in the fridge-no problem there. We were told we would get a text message when the house was complete and ready for our return. After over an hour of waiting, I texted the guest service number and they said the cleaners were done over a half hour ago. Communication was subpar. The home definitely needs some deep cleaning or replacement of items: the rug in the living room had giant stains, the couch and love seat also had stains, to the point where we put sheets over them and put towels on the rug. The stools at the counter had hair and debris caked on the bottom of the feet. The (2) queen rooms were fine, however, the room with the bunk bed and single bed didn’t have the beds completely made upon arrival. The front porch gliding bench was also broken. The house was a great size for 5 of us and it was close to downtown Saugatuck and holland. The pool area was nice but we didn’t receive a code to get in so it was good other people were in there to let us in. We hope the owners/property manager take our concerns into consideration and hopefully improve the home.
Emily W.
2024 年 7 月入住 3 晚