2/10 糟糕
Danielle Faith
与配偶出行
2024年10月29日
不满意:员工和服务、服务设施、住宿条件和设施
The view was incredible. However...due to a transportation delay, we arrived 1 day later. We tried to notify the hotel, but their phone # was out of order. They did not respond to email. When we finally did arrive (note: we paid for the hotel in advance via Expedia), they had no record of the reservation or payment. After quite an argument (and we did have the printed receipt!), they gave us a room, but were incredibly, indescribably rude to us for the entirety of our stay. I've never in my life experienced such treatment. And I've never left a negative review. Until now.
Danielle Faith
2024 年 10 月入住 3 晚