Very bad experience! There is a room behind their hotel that anyone can reach, without any protection. It's like a room remodeled in a garage, very small and without windows. We wanted to cancel and get a refund. We spent over three hours negotiating with the hotel and Expedia. The hotel said that if Expedia didn't cancel, they would show no rooms available and couldn't book for others, so they couldn't refund. But Expedia's reply was that they couldn't cancel if the hotel didn't agree to refund. It was a dead loop. I was skeptical about Expedia's control and description of the hotel. During the two hours I waited at the front desk, someone came to ask and they said no room available. Also, during the two-hour wait, Expedia kept saying they were calling the hotel, but the front desk told me no calls came in from Expedia at all.