The two staff people we talked with were very pleasant, friendly, and helpful. The room was spacious, clean, and comfortable. However, we have three minor complaints: internet connection was spotty. Plus, the balcony was narrow, both in length and width, making entry and exit to and from the balcony difficult and overall comfortable seating difficult. And the balcony railing was high with thick slats. While seated, it was difficult to see much.