Very impressive. Staff was nice and enthusiastic. The room was spacious, clean, and decent. Love the design of the mansion. It was a pity that we cannot try the fine dining at this beautiful hotel due to their maintenance. Will surely come back in the future!
真实旅客
2019 年 10 月入住 3 晚
10/10 超赞
Ronan
与配偶出行
2024年10月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good espresso coffee for breakfast but no hot food like scramble eggs or bacon, only cold bakery but at least there is a microwave.
Ronan
2024 年 10 月入住 1 晚
10/10 超赞
Anton
2024年10月4日
满意:清洁度、员工和服务、住宿条件和设施
Very classy
Anton
2024 年 9 月入住 6 晚
8/10 还可以
TADD,Monroe
与配偶出行
2024年09月7日
满意:清洁度、员工和服务、住宿条件和设施
Old-house fanatics like us will take any opportunity to stay in homes turned hotels like this one. It is very cozy and welcoming despite ornate details at every turn. The staff and concierge team made us feel at home and were a great help coordinating special parts of our first visit to SF. A critical eye would find a few faults in the small details where properties go from good to excellent. During our stay we were often the only guests to be seen or heard, and the absence of bar service or their former in-house restaurant were small letdowns. Some elements of room prep are quirky for frequent travelers. None of that is a problem nor should it dissuade someone from staying. It’s in a safe area of downtown SF and close to anything worth seeing.
TADD
2024 年 9 月入住 3 晚
10/10 超赞
Rick
2024年09月3日
满意:清洁度、员工和服务、住宿条件和设施
Rick
2024 年 8 月入住 2 晚
8/10 还可以
Irma
2024年08月30日
满意:清洁度、员工和服务、住宿条件和设施
It is one of the most beautiful properties I have been in. The renovation is beautiful.
Irma
2024 年 8 月入住 3 晚
10/10 超赞
真实旅客
2024年08月5日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2024 年 7 月入住 5 晚
10/10 超赞
Thomas
与配偶出行
2024年07月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The mansion was amazing and specially thanks to Amanda who was so friendly, kind and helpful. She was a great host. A special thanks to her The suite was amazing. Classy, very well kept and so enjoyable. Highly recommended!
Thomas
2024 年 7 月入住 2 晚
10/10 超赞
Min
2024年07月24日
Min
2024 年 7 月入住 1 晚
6/10 一般
C
2024年07月19日
满意:员工和服务,清洁度
不满意:客房舒适度,住宿条件和设施
Faded glamour
What was once a beautiful building now feels like a faded star. A sense of neglect lingers over the house. The rooms are clean and the bed comfortable but there is a lack of facilities which look like they used to be there but have been stripped out. Our room had a living room filled with seating and a sideboard with a tv point and a tv unit but no tv? No fridge in the room which is pretty essential when its mid summer in the city. No drinks facilities. There was an espresso machine on the ground floor but not self service and no sign of staff to operate it for you. Even at breakfast when the sad ghostly continental offer was laid out, we were left with an automatic coffee machine and the espresso sat unused.
The bar held remnants of the past with half opened bottles of wine, old cans of beer and scattered glassware. When we asked for a glass of wine we were offered some of the opened bottle which was ancient and undrinkable. Asked for a beer instead but the fridge was broken... Why not clear it all away and make it clear the bar is closed, the next day the opened dusty bottle of wine was still sat there alongside several others...
Overall it felt like the place was closed and we had snuck in, it was sad.
C
2024 年 7 月入住 2 晚
10/10 超赞
Juan
商务旅客
2024年07月14日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Juan
2024 年 7 月入住 1 晚
10/10 超赞
Alita
2024年07月11日
满意:清洁度、员工和服务、住宿条件和设施
Alita
2024 年 7 月入住 1 晚
10/10 超赞
noreen
2024年07月8日
noreen
2024 年 7 月入住 1 晚
10/10 超赞
Pooya
2024年07月8日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Friendly staff. Beautiful art. Great location.
We stayed in this hotel for one night. This was our second time because we liked a lot our first stay. I would highlight 3 things about this hotel: 1) Friendly and helpful staff (Amanda and others). They went above and beyond to make us happy from making coffee, carrying luggages, opening parking doors, and most importantly having a pleasant conversation. 2) Beautiful art throughout the building. 3) Great location, walking distance to Japan Town and Fillmore shops and restaurants.
Pooya
2024 年 7 月入住 1 晚
10/10 超赞
Jiachi
2024年06月16日
满意:清洁度、员工和服务、住宿条件和设施
Jiachi
2024 年 6 月入住 1 晚
8/10 还可以
Cliff
2024年06月11日
满意:住宿条件和设施
Neat old hotel. Staff very nice .
Cliff
2024 年 6 月入住 3 晚
10/10 超赞
Pooya
2024年05月28日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Full of arts and amazing staff
Amazing staff. Very friendly. They even make espresso and latte.
Lobby is beautiful. It’s like a gallery of arts. Very relaxing environment.
Location may be the best in the city.
Pooya
2024 年 5 月入住 2 晚
10/10 超赞
Donna
2024年05月24日
满意:清洁度、员工和服务、住宿条件和设施
Everything about this place is elegant.
Donna
2024 年 5 月入住 2 晚
10/10 超赞
Mark
2024年05月21日
满意:清洁度、员工和服务、住宿条件和设施
Mark
2024 年 5 月入住 4 晚
10/10 超赞
Mischa
与配偶出行
2024年05月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very beautiful and unique hotel, but most notable was the very friendly staff especially Amanda, she made sure we had everything we needed at all times, showed us where everything was and made sure to ask if we needed anything every time she saw us in the lobby. I cannot thank Amanda enough for making our stay comfortable and memorable. The Hotel was everything we had hoped for. I would definitely stay there again.
Mischa
2024 年 5 月入住 1 晚
10/10 超赞
Martin
与配偶出行
2024年05月4日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is a beautiful mansion. The staff was so kind and helpful. Our room was clean and so comfortable. The parking was convenient and easy. We will definitely be back!
Martin
2024 年 5 月入住 2 晚
10/10 超赞
David
与家人出行
2024年03月24日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
We loved the Mansion on Sutter. Amanda was wonderful and personable. We can't wait to come back.
David
2024 年 3 月入住 1 晚
10/10 超赞
Jana Colleen,San Carlos
2024年03月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was super friendly and the property is unique
Jana Colleen
2024 年 3 月入住 2 晚
10/10 超赞
Chulho
2024年03月6日
满意:清洁度、员工和服务、住宿条件和设施
Chulho
2024 年 3 月入住 1 晚
6/10 一般
真实旅客
团体旅客
2024年03月1日
满意:员工和服务
1st of all the staff were great. The low reviews I’m giving is really because this is NOT a 5star hotel as reported. The room was pleasant but there is not a restaurant as the pics show, the bar is not open, there are a lot of wine racks but all of them are empty, there is no valet and for the high cost this is not worth the $. There a lot better hotels in SF closer to restaurants for 1/2 the price. I was surprised the reviews were so stellar because this was a rip off to me.