The staff are friendly and professional. Just some wonky design issues: towels are stored on a rack across the room from the bathroom, the toilet paper roll is mounted on a wall across from the toilet… Nothing unmanageable. They supply shampoo, conditioner, body wash, and hand wash; so if you prefer to use lotion, face wash, or bar soap, you’ll have to bring your own. Toiletries are by Bigelow and Co, a brand I like that a favorite hotel also uses.