We went to check in at 3:15 and was told that our room was not ready. The facility has boocoos of rooms. And ours was not ready. Said that it would be 5 before it would be available. They did not offer a discount for having us wait. There was a gentleman that had come in during this time that went to the back room and yelled out that the room wasn't ready due to not enough cleaning personel. So, why didn't he get out there and help them get the rooms ready. Any good manager would have been helping is employees get ready. When we came back at 5 to get our room, 2 people walked in to see if the general public could use the indoor pool and he told them no. One of them asked if there was an opening for work and he said no. Seems that the manager has no problem making people wait for their room instead of hiring more employees. Was not impressed at all.
Gayla
2024 年 11 月入住 1 晚
2/10 糟糕
Yarelin
与家人及幼儿出行, 与家人出行, 与配偶出行
2024年11月17日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Rooms had roaches and sheets were dirty would not recommend at all!
Yarelin
8/10 还可以
Lilretha
与家人出行
2024年11月16日
Old building could use an upgrade had excellent potential. Great for kids
Lilretha
2024 年 11 月入住 1 晚
10/10 超赞
Cristina
2024年11月7日
满意:清洁度、员工和服务、住宿条件和设施
Cristina
2024 年 10 月入住 1 晚
8/10 还可以
elizabeth
与家人出行
2024年10月28日
满意:服务设施,员工和服务
不满意:住宿条件和设施
The property is conveniently located in the downtown area. The rooms need a lot of updating. The rooms need to be completely remodeled. The carpet is old and dusty, the flooring in the bathroom was warped. Just needs a lot of updating and remodeling.
elizabeth
2024 年 10 月入住 1 晚
8/10 还可以
Danny
与家人出行
2024年10月27日
满意:清洁度、员工和服务、住宿条件和设施
Our 2nd year staying and going back again next year..
Danny
2024 年 10 月入住 1 晚
10/10 超赞
Robert
团体旅客
2024年10月24日
满意:服务设施,员工和服务
Rooms need some updating. Shower was stained and the Matt would not stick and caused slipping. I would stay at the BW on Bryant much cheaper
Robert
2024 年 10 月入住 1 晚
4/10 很差
Brandon
带宠物出行, 商务旅客
2024年10月23日
满意:服务设施,员工和服务
不满意:住宿条件和设施,清洁度
Staff was extremely helpful and polite as well as professional. Room had obvious signs of bedbugs and my second room given was no better. Everything from the sheets to the shower curtain was so dirty. Where is the pride for your hotel? So many missed opportunities with this as it's very unique
Brandon
2024 年 10 月入住 1 晚
10/10 超赞
Juan
与家人出行
2024年10月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was good and room was nice and fun in the pool
Juan
2024 年 10 月入住 1 晚
4/10 很差
MIGUEL
与家人出行
2024年10月13日
满意:员工和服务
不满意:住宿条件和设施,清洁度
Very nice location. Hotel itself needs some TLC
MIGUEL
2024 年 10 月入住 1 晚
10/10 超赞
Karen
与家人出行, 商务旅客
2024年10月9日
This was a lovely property. Staff was friendly and helpful. We loved the history of this property. It is family owned and operated. We will stay here again. It was very comfortable and clean. Thank you so much!
Karen
2024 年 10 月入住 1 晚
10/10 超赞
Christina
团体旅客
2024年09月30日
满意:清洁度、员工和服务、住宿条件和设施
The refrigerator was not clean. There were 6 cookies on the bottom shelf that i had to clean out.
Christina
2024 年 9 月入住 1 晚
2/10 糟糕
Tiffanie
与家人出行
2024年09月22日
不满意:清洁度、员工和服务、住宿条件和设施
We booked a room here for 5 nights- we had to be close to the hospital due to a close family member’s serious illness. On the morning of our check out we found a bed bug. When presented to the manager in a cup he thought it was no big deal. He thought we were trying to scam him. He offered to comp us one night even though we were unknowingly sleeping with bed bugs for 5 nights! After a week, still zero compensation. Terrible management practices and very rude. We always like to support local businesses when we travel, but this was ridiculous! Do not stay here!
Tiffanie
2024 年 9 月入住 5 晚
10/10 超赞
Clara
2024年09月20日
Clara
2024 年 8 月入住 1 晚
10/10 超赞
Jarius
2024年09月18日
满意:住宿条件和设施,清洁度
Jarius
2024 年 9 月入住 3 晚
2/10 糟糕
Joshua
2024年09月8日
不满意:住宿条件和设施,清洁度
Joshua
2024 年 8 月入住 2 晚
10/10 超赞
ANNA
与配偶出行
2024年09月7日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location
ANNA
2024 年 9 月入住 1 晚
10/10 超赞
Arnoldo
与配偶出行, 商务旅客
2024年09月6日
满意:员工和服务、服务设施、住宿条件和设施
Had a wonderful stay. We will be back
Arnoldo
2024 年 8 月入住 1 晚
4/10 很差
Christopher,Burnet
与家人出行
2024年09月4日
不满意:清洁度、服务设施、住宿条件和设施
Bewarre, photos are very misleading. This hotel is a wreck, and needs significant updating. Shag carpets in rooms was old and dirty, We didn't dare walk on it in bare feet.
Door to room showed multiple signs of someone kicking in door. Exterior door stop/safety lock was gone from door frame, and showed numerous holes where it had been reattached multiple times.
Breakfast and conference area was just creepy. It was like the scene from a horror movie.
Christopher
2024 年 9 月入住 1 晚
8/10 还可以
Mark,Mc Queeney
与家人出行, 带宠物出行
2024年09月4日
满意:服务设施,清洁度
Close to the river walk.
Mark
2024 年 9 月入住 1 晚
6/10 一般
Catherine T
与配偶出行
2024年09月3日
满意:服务设施,清洁度
I loved that it was a unique and historical building. I realized they are still updating the property. Overall it looked good but the attention to detail seemed to be lacking. I notified the desk after my first night about 5 small items and they offered to move me to another room. I declined because most were easy fixes. I guess I assumed they would fix at least 2 items, light bulb/fixture didn't work and stain on the coverlet. Well neither were addressed.
Catherine T
2024 年 8 月入住 2 晚
4/10 很差
Kirby
与配偶出行
2024年09月3日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
Old and dingy motel
Kirby
2024 年 9 月入住 1 晚
8/10 还可以
Shunmekea
与家人及幼儿出行
2024年09月2日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love the atrium. The pool and the play area are perfect for toddlers and young children. Thanks for fulfilling my request and giving us a room inside. The last time we stayed was outside in the back.
The hotel rooms could use a few upgrades. We would stay again, especially when we have the grandchildren.