6/10 一般
Jaclyn S.
2024年07月6日
不满意：清洁度
Dirty at check in
At check-in the condo clearly hadn't been cleaned since the previous guest which was a day prior. I called and left a message and Spencer texted me apologizing and saying they'd have someone come and they would accommodate us for the inconvenience and give us an early dinner or even Ice cream for the 4 of us on them. I explained we already started cleaning. We had brought all our things in and I was frustrated and grossed out. It was a text back and forth which honestly I felt unprofessional b/c they should've just called instead. When i said we'd take the dinner and asked how that would work, they didn't know any options of where and asked me to take more time out of our vacation to see where the home manual was, which we never found. I ended up dropping it b/c it was clearly not going to be accommodated and it was just a "nice gesture w/o a follow through " We up going to dinner and the cleaning person showed up while we were out. I also was surprised there was only 1 key to the place. So you all have to stay together and can't leave and go as you please. I do recommend having 2 keys. The condo in general was beautifully decorated. It would've been nice for the bedroom tv's to be a bit larger and newer so you can stream on them but not the end of the world. There were some dvds to watch and games and puzzles for adults or older kids but not so much for my 4yr old. So, I do recommend bringing something if you're own if your child is younger.
Jaclyn S.
2024 年 6 月入住 2 晚