Man, this property could EASILY be amazing with just a few changes. The hotel is very pretty inside & has a good layout. Unfortunately our stay was not good because the negatives were far more significant than the positives. The room itself was nice & pretty clean. If we would have been able to get the room we actually booked (just a few hours before we got there), it would have been okay. But they didn’t have a room with the beds that we needed so all of us ended up sleeping together in one bed except for one who had to stay somewhere else. The elevator is broken & therefore the disabled person in our party had to struggle to get upstairs. They claimed there were no ground for rooms, but there were maybe 4 or 5 cars in the whole lot when we checked in. We stood there for 30 minutes just to check in even though there were two staff members at the front desk because only one was helping. They sent a text after check-in to see if there was anything we need & then ignored us when we answered. The main issue is there are so many things broken! Hot tub was hot but jets broken, lights in our bathroom didn’t work properly, elevator broken, air conditioner in half of our room didn’t work, shower head didn’t work well, only one TV had a remote and we could not figure out how to work the other one for the kiddos to watch cartoons. Breakfast was good! The pool was not very clean & there were tons of mosquitos. The staff knew of issues & didn’t help or accommodate in any way.