Definitely not a 4-star hotel. Barely a 3-star hotel. While the front desk staff was really nice (except for one guy), this hotel had way too many issues. The room looked outdated and dirty, the A/C was not working properly, no WiFi in our room (try a 4-day stay with teenagers and no Wi-Fi), mold in the showers. Additionally no one to talk to after 7 or 8pm because the front desk is closed. We chose this hotel because it was listed as a 4-star hotel on hotels.com, and it was not cheap, we clearly got misled and taken advantage of by both the hotel and hotels.com