I’ve struggled with this review because I really wanted to enjoy his hotel. By Sapa standards it is one of the pricier hotels. I give the hotel maximum points for having really beautiful rooms. The bed in my room was huge. The mountain views are epic. The staff also try their best to make it a good experience. Here are the two major drawbacks:
1) The staff do not speak English (except for reception). It is a pain having to struggle to explain the most basic requests to them. You would expect management to train their staff at a hotel like this.
2) The major reason I chose this hotel were the amenities. They are beautiful. Here is the issue though. The hotel makes additional income by selling day passes to people. Every single day there was a hoard of backpackers buying day passes and taking up all the chairs at the pool. They flooded the gym. I had to wait until the evening to work out because of this. It also made the pool experience not very enjoyable. I recognise the the hotel wants an additional way to make money but it should not be at the expense of the guests’ comfort. This is in particular when they advertise themselves as an oasis and tranquil experience. Further, staff could not keep up. I ordered a drink at the pool one day that never came. I constantly had to chase people down to order / inquire when my food / drinks would arrive and there was always significant delay.
Again, staff are doing their best. It’s clearly a problem with management.
Ivana
2025 年 3 月入住 3 晚
10/10 超赞
Anthony
与配偶出行
2025 年 3 月 3 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
From check in to check out everything was so easy. The hotel is really clean and amenities are really good. Restaurant has lot of option , with breakfast with lots of variery and changes menu everyday. Spa service is really good.
Anthony
2025 年 2 月入住 3 晚
10/10 超赞
Hoang,Port Angeles
与家人出行
2025 年 3 月 2 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice, quiet and beautiful if there’s no fog. there for three days get fogging in all three days
Hoang
2025 年 2 月入住 3 晚
10/10 超赞
Khanh
与家人出行
2025 年 1 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything is great
Khanh
2025 年 1 月入住 3 晚
10/10 超赞
Julie
2025 年 1 月 9 日
Julie
2025 年 1 月入住 4 晚
10/10 超赞
Romana
2025 年 1 月 1 日
满意:清洁度、员工和服务、住宿条件和设施
Wonderful spa hotel
Shuttle to town & close to Fanispan cable car station
Romana
2024 年 12 月入住 2 晚
10/10 超赞
Jared
2024 年 12 月 4 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Jared
2024 年 11 月入住 2 晚
10/10 超赞
Michael
与家人出行
2024 年 11 月 17 日
满意:清洁度、员工和服务、住宿条件和设施
Amazazung stay great staff will definitely recommend
Michael
2024 年 11 月入住 3 晚
10/10 超赞
Leanne
2024 年 11 月 14 日
满意:清洁度、员工和服务、住宿条件和设施
The staff were lovely and very helpful, the suite was very nice. The only thing I would fault is the shower wasn’t the best. It could do with a good makeover but other than that it was really lovely & we had a great view of the river & city.
Leanne
2024 年 11 月入住 3 晚
10/10 超赞
ole joachim
2024 年 11 月 8 日
ole joachim
2024 年 11 月入住 1 晚
10/10 超赞
Lee
2024 年 10 月 23 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
시내와 다소 거리가 있으나 그랩이 잘 잡혀서 이동에 문제가 없습니다
매우 깨끗하고 신축이라 시설도 좋아요
찜질방이 있기는 하나 내부 온도 자체가 높지가 않아
한증막 같은 느낌은 아녜요 ㅋㅋ
깜짝 이벤트도 해주시고 정말 좋은 기억을 가지고 갑니다
Lee
2024 年 10 月入住 2 晚
8/10 还可以
真实旅客
2024 年 10 月 19 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2024 年 10 月入住 3 晚
8/10 还可以
MYUNG HEE
与家人出行
2024 年 10 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
위치좋고 직원들이 친절하고 수영장 시설도 훌륭하고 사우나 시설도 한국과 같이 습식.건식으로 갖추어져 있어 이용하기 편리했고 셔틀버스를 운영하여 사파 시내에 갔다 오기가 좋았음. 그러나 전망을 중요시하는 여행객들은 객실을 잘 골라야 함. 산 전망이라고 예약을 해도 시원한 전망이 보이지 않을 수가 있음.
MYUNG HEE
2024 年 9 月入住 2 晚
10/10 超赞
Souk,Pasco Was
2024 年 9 月 22 日
Souk
2024 年 8 月入住 2 晚
10/10 超赞
Laura
与家人出行
2024 年 9 月 6 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel and lovely staff
Laura
2024 年 9 月入住 3 晚
10/10 超赞
Jun Wen Nicholas
2024 年 8 月 12 日
Jun Wen Nicholas
2024 年 8 月入住 3 晚
10/10 超赞
Tai shin
2024 年 6 月 13 日
Tai shin
2024 年 6 月入住 2 晚
6/10 一般
真实旅客
2024 年 5 月 13 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
OK...
Overall alright stay, but too expensive for what it offers compared to other hotels in vietnam. It is very far from the city center and their shuttle service is a joke...
Great views, delicious food, excellent staff, amazing spa area.
Highly recommend this place if you want to be away from the busy city and relax with beautiful views of nature as well as a pamper day at the spa