The sixth floor restaurant on our final evening was a disaster. The Wine as listed,for which we waited 15 minutes,
come before we were told it was unavailable.We asked if lobster on the menu was available and assured it was. We waited twenty minutes before being told it was not as well as the mushroom dish on the menu.Apart from the starter the rest of the meal was inedible as it lacked presentation and was overcooked.
The dessert was availble on a table and one had to fetch it ourselves,we declined.
Finally we asked for a Macallan whiskey and we were told it had run out of stock.
I asked the staff of the restaurant manager to come but he never arrived and hence I went to reception and spoke to the Hotel management. They then refunded part of the meal and aplogised profusely.
Harry
2023 年 4 月入住 4 晚
10/10 超赞
YUFEI
2023年02月18日
YUFEI
10/10 超赞
Francesco
与配偶出行
2022年10月24日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Splendido
Francesco
2022 年 10 月入住 4 晚
10/10 超赞
Haani
与家人及幼儿出行
2022年10月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent stay.
Haani
2022 年 10 月入住 4 晚
10/10 超赞
Juliet
2022年08月28日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Roma beautiful hotel with spectacular restaurants
Beautiful hotel with amazing details. I would suggest eating at both of their restaurants on the 6 floor. Incredible views and atmosphere from the restaurant.
They have great attention to detail and provide excellent service. The Junior suite is a little small with a nice view if you can upgrade to the Classic Suite I would recommend the upgrade or to stay in a classic room.
Juliet
2022 年 8 月入住 3 晚
10/10 超赞
Awais
与家人出行
2022年08月14日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
One of the best
Best of the best in every way. In a quieter location though but everything great
Awais
2022 年 8 月入住 1 晚
10/10 超赞
Paul
2022年06月23日
Paul
2022 年 6 月入住 1 晚
10/10 超赞
Anurag
2022年04月16日
Anurag
2022 年 4 月入住 2 晚
10/10 超赞
真实旅客
2021年12月18日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing Stay
Amazing Stay
真实旅客
2021 年 12 月入住 4 晚
10/10 超赞
Johan
2021年11月2日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Johan
2021 年 10 月入住 2 晚
8/10 还可以
Vera
团体旅客
2021年10月19日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Veldig bra, men spiste på hotellets restaurant, spaghetti og ble dårlig.Vi hadde to dager i Roma og den siste dagen måtte jeg tilbringe i hotellets lobby i nærheten av do med diare og oppkast.Eneste jeg spiste den dagen som veninnen min ikke spiste var spaghettien på hotellets restaurant.Ventet ikke å bli matforgiftet på 5 stjerners hotell 😳
Vera
2021 年 10 月入住 1 晚
10/10 超赞
真实旅客
与配偶出行
2021年08月22日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel
真实旅客
2021 年 8 月入住 2 晚
10/10 超赞
Abdulla,Doha
与家人出行
2020年02月27日
满意:清洁度、员工和服务、住宿条件和设施
I visited the hotel to celebrate honeymoon, very special and excellent hospitality, awesome experience, clean and nice suite.
Abdulla
2020 年 2 月入住 5 晚
10/10 超赞
YOSHIAKI
与家人出行
2020年02月22日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
YOSHIAKI
2020 年 2 月入住 2 晚
8/10 还可以
真实旅客
2020年01月18日
真实旅客
2020 年 1 月入住 3 晚
8/10 还可以
Vince,Sciliy
与家人出行
2019年12月25日
满意:清洁度、服务设施、住宿条件和设施
I had been tracking tickets to midnight mass for over two weeks and when I arrived no tickets. The conseign was call me in 40 minutes and never did! I returned only to find out he left for the day. I placed my trust the tickets would not be a problem. It was...nice hotel but not sure I would trust their word.
Vince
2019 年 12 月入住 1 晚
8/10 还可以
真实旅客
与家人出行
2019年12月23日
满意:员工和服务,清洁度
A very central location with friendly staff.
I will return❗️
真实旅客
2019 年 12 月入住 2 晚
10/10 超赞
真实旅客
2019年10月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
真实旅客
2019 年 10 月入住 4 晚
10/10 超赞
真实旅客
与家人出行
2019年10月9日
满意:清洁度、员工和服务、住宿条件和设施
A beautiful hotel with the most amazing staff.
Our room was beautiful and breakfast was great too. The views across Rome while eating breakfast were outstanding. The hotel was peaceful and in a great location.
真实旅客
2019 年 9 月入住 4 晚
10/10 超赞
Richard,Lafayette, CA
与配偶出行
2019年09月23日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our stay at Hotel Eden was perfect. Loved the rooftop restaurant. Loved the friendly staff who went out of their way to may our stay great.
Richard
2019 年 9 月入住 5 晚
10/10 超赞
ANTHONY
与家人出行
2019年09月22日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The best of all worlds
A mixture of traditional and modern come together to make for an excellent experience. This property is newly renovated and every detail is perfect. Also the staff is helpful and welcoming.
ANTHONY
2019 年 9 月入住 1 晚
10/10 超赞
Martine A.
2019年09月14日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Elegance and perfection
Elegant hotel in the heart of Rome.
Beautiful roof top restaurant and bar terrace. Perfect place to watch the sunset.