I didn't like the front desk staff, except for one woman who did help us with finding out what time our Driver from Expedia was picking us up to take us to the Airport. Expedia did not provide us with that information! We also asked for an early check in which THE HOTEL STAFF denied us after not sleeping for 24 hrs. prior to check in, but I did see others checking in early as we sat for 5 1/2 hours!! WE were exhausted!!!
Also, the staff in the Restaurant where we ate dinner. The staff took our breadbasket as we were still eating the bread, I had just taken a piece of bread and was eating it and a woman without warning just came by and took it from our table, she never said a word! We asked for the check every night after eating, I put some of the money in the check book, and without warning a man comes and takes it, never asked me anything. I had not put the full amount of tip yet. It wasn't 5 seconds after I had put part of the money, and he was taking it with not the total tip. The Jacuzzi in the Spa was not hot, warm at best. A Company selling Tours inside of the Property sold us a Tour for the Coliseum and then Cancelled it the morning of and would not refund our money! I WILL NEVER GO AGAIN TO Crown Plaza ever again!! The Vacation from hell! NEVER AGAIN!!!!!