“We have been to lot of Hotel Grand Chancellor in different countries with good experience but in Melbourne was a really bad experience.
Hotel Grand Chancellor Mel, they only tidy up the bed sheet but not clean the room, not change the tower every day, and sometimes they didn't provide us the shampoo and body wash. Even the receptionists, they were not willing to help you until you urge them for many times and they always reject and refuse to help you until you insist somebody helps you before. ”