WORST HOTEL EVER! RUN! I booked this hotel for 2 nights for 3 guests. “Double bed with sofa bed with ocean views and jetted tub on balcony”
Upon our arrival at 3pm our room was not ready. We waited for one hour before the room was available. I had requested when booking the hotel that the sofa bed be made up for my daughter upon our arrival, extra blankets and pillows and a microwave which I was told that was only available upon availability.
When we got to our room, the sofa bed was not made up, there was no extra blankets and pillows, there was only 2 towels for showering (3 guests), no microwave and to top that off, there was a note on the cover of the jacuzzi that it’s out of order.
I called the receptionist and I made another request for everything that I listed above. The front desk staff Jerad promised to have it taken care of by the time we were going to be back at the hotel. We were heading to the cricket game. We came back at 12 pm only to find out that nothing was done and delivered to the room. Again, I had to call the receptionist. This was my 3rd attempt in getting the extra blanket and pillows, towels etc.
The next morning It was raining and the cover on the jacuzzi had shifted a bit with the wind. To my dismay, the jacuzzi that the hotel claimed was “out of order” actually never existed. The structure was there, however, there was no jacuzzi tub there. Instead, it was a storage for bags of cement. I felt scammed and was very disappointed. Do not book!