Room was so Cold it was unbearable; I get turning on AC prior to arrival but it must have been on the lowest setting for days, it was freezing, I had to turn it onto heater to warm the room, The bath in the room made it feel like a Bordello or similar, not unnoticed by my wife during a facetime call which raised an uncomfortable eyebrow. The very early and jarring wake up by trains was unexpected, the surrounding area was grim to but it mildly.... In a different location for a romantic night it would be great, but where it is and for a single business traveler it was a bit weird. Management please note, your receptionist needs additional training, deducting $100 bond without asking is illegal and unethical, waiting 10 days for a refund is unacceptable. Your receptionist is following instructions that are wrong, illegal and unethical, you are going to get her in trouble, you may also want to ask if she is ok... She's not... Unstable is sympathetic discription.