The room itself was clean and the beds were very comfortable. The carpet in the hallway were stained and in serious need of cleaning or replacement. Our room was on the 2nd floor, but we had to go to the bar on the 3rd floor to submit our room service order (wouldn’t take the order over the phone.
Mike
2024 年 11 月入住 2 晚
8/10 还可以
ping
与配偶出行, 商务旅客
2024年11月8日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
they're on the river, as it said. they responded very quickly to any feedback. they have good breakfast. I'll choose it again next time.
ping
2024 年 10 月入住 1 晚
10/10 超赞
Mark
2024年11月3日
满意:清洁度、员工和服务、住宿条件和设施
The staff truly cares. The complimentary breakfast is the best breakfast I ever had at a hotel. I met the cook. I said that I loved the food, but I had to leave early the next day and I would have to miss breakfast. She said that she would come in early and ensure that the food would be ready in time for me to make my flight. You don't see that level of service anymore.
Mark
2024 年 11 月入住 2 晚
10/10 超赞
Sheila
与家人出行
2024年11月3日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great one night stay. Nice staff and very good breakfast.
Sheila
2024 年 11 月入住 1 晚
10/10 超赞
Christina
与配偶出行
2024年10月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I loved it nice and quiet
Christina
2024 年 10 月入住 1 晚
10/10 超赞
Tracy
与家人出行
2024年10月12日
满意:服务设施
This place was absolutely fantastic. The breakfast was delicious clean it has every other hotel in Rockford beat great job Riverview Inn and suites. I will recommend you to everyone of my friends and family.
Tracy
2024 年 10 月入住 1 晚
6/10 一般
Gary
与家人出行
2024年09月24日
满意:住宿条件和设施,清洁度
The property is in a beautiful riverfront setting, but the surroundings show signs of business failure...depressing.
Gary
2024 年 9 月入住 1 晚
8/10 还可以
Richard
2024年09月23日
满意:清洁度、员工和服务、住宿条件和设施
Richard
2024 年 9 月入住 2 晚
6/10 一般
Howard
2024年09月23日
满意:员工和服务
不满意:住宿条件和设施
Howard
2024 年 9 月入住 2 晚
8/10 还可以
Susan
2024年09月21日
满意:员工和服务,清洁度
Susan
2024 年 9 月入住 1 晚
10/10 超赞
David
与家人出行
2024年09月18日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
David
2024 年 9 月入住 2 晚
10/10 超赞
Donald
2024年09月18日
Donald
2024 年 9 月入住 2 晚
10/10 超赞
Arlandrew
与家人出行
2024年09月11日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
It was amazing! The room had two levels so nice!
Arlandrew
2024 年 9 月入住 1 晚
6/10 一般
Mary-Lou
2024年09月11日
满意:住宿条件和设施,清洁度
不满意:员工和服务
Check in was terrible. I used my passport as ID and the gentleman who checked me in acted as he had never seen a passport before. I used this as ID at every other hotel I stayed at this trip (a total of 9) without a single issue. He was perplexed by the fact there my address is not on it. And yet every other hotel took it and one asked me personally for my address and everything was fine. And then when I was putting my card through for the hold in case of incidental charges, my card said approved and told me to remove my card from the machine. The employee (Presley) then told me that it had not gone through and I would have to re-enter it. I told him it had said approved and was not comfortable putting it in again. He did not seem to care that I did not want to do that. Had we not had a 10 hour car ride that day, I would have left. I put my card in again reluctantly. And lo and behold when I got home and checked my credit card statement the card had been entered twice and gone through twice. Of course it dropped off, however perhaps the employee should not automatically assume the customer is wrong. Perhaps some staff training would benefit this establishment. I was treated with a haughtiness I did not appreciate nor did my husband. This one introductory experience to your hotel completely turned me off and I would never recommend it to anyone I know. Too bad, because everyone else we encountered there were very nice.
Mary-Lou
2024 年 9 月入住 1 晚
10/10 超赞
Maria,Chicago
2024年09月9日
满意:清洁度、员工和服务、住宿条件和设施
The room was clean and staff was very friendly.
Maria
2024 年 9 月入住 1 晚
10/10 超赞
Susanne
与家人出行
2024年09月8日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Susanne
2024 年 9 月入住 1 晚
10/10 超赞
Tiffany
与家人出行
2024年09月7日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Tiffany
2024 年 9 月入住 1 晚
10/10 超赞
Deborah
与家人出行
2024年09月7日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This property had the nicest and most helpful staff, always smiling and very friendly. The reduction in starts for property condition came from one of the sheer curtains had a significant tear in it. Otherwise I was very pleased with all other aspects of the property
Deborah
2024 年 9 月入住 3 晚
6/10 一般
Philip
2024年09月5日
满意:住宿条件和设施,清洁度
We disappointed in that we did not get the room as pictured in the website. What was pictured was a suite with a separate bedroom which I showed the man at the desk. What we got was a single room. The person that was at the desk said that they don't have control over the pictures on the website , but could upgrade us to what we requested for $29-30 more. Since it was after midnight when we arrived, ( due to car trouble) we declined. Sadly this had the appearances of a "bait and switch".
Philip
2024 年 9 月入住 1 晚
4/10 很差
Glenn
2024年09月1日
满意:员工和服务
不满意:住宿条件和设施,清洁度
Needs updating breakfast late and no cereal when asked man said no cereal